Own the initial investigation and resolution of CAD/HOOPS/3D viewing-related customer support issues.
Determine when and how to escalate issues to CoLab’s Viewing team or our 3rd party vendor—reducing unnecessary escalations through deeper front-line troubleshooting.
Manage the full communication flow with external vendors, including vendor escalations and tracking follow-ups to resolution.
Own and evolve the product strategy and roadmap for the CoLab Viewer.
Work day-to-day with the Viewing engineering team to ship performant, reliable, and high-impact features.
Conduct deep user research with mechanical engineers and support teams to uncover pain points and prioritize solutions.
CoLab is a cloud-based platform for engineering design review, helping mechanical engineering teams bring products to market faster. They enable SMEs to evaluate 2D drawings and 3D models, using AI for error detection, with companies like Johnson Controls and Komatsu using their technology.
Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls.
Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context.
Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently.
StackBlitz is behind WebContainers, the technology that runs Node.js in the browser. They're a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development, with over a million developers using their blazing-fast online IDE every month.