Technical Support Analyst - Generative AI
Benefits
Unlimited PTO
12w maternity
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Technical Support:
- Diagnose, troubleshoot, and resolve technical issues related to Generative AI workflows and integrations.
- Escalate complex issues to engineering or product teams while maintaining ownership of customer communication.
- Document common issues and solutions in a knowledge base to empower customers and internal teams.
Customer Success:
- Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success with our solutions.
- Proactively identify opportunities to enhance customer adoption and usage of Generative AI capabilities.
Process Optimization:
- Apply a process-oriented approach to streamline technical support workflows, ensuring consistent issue resolution and tracking.
- Identify recurring issues and collaborate with Product and Engineering teams to improve system performance and reliability.
You.com
You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity.