Diagnose and resolve complex technical issues across OpenRouter's API
Reproduce bugs in ambiguous environments using tools like curl and Postman
Identify whether the problem is client-side, OpenRouter-side, or an upstream provider issue

Developer Communication & Advocacy:

Respond to developer inquiries across support channels
Translate complex technical root causes into human-friendly explanations
Provide proactive updates and close the loop

Self-Directed Research & Learning:

Stay current with the rapidly evolving LLM ecosystem
Develop deep expertise in OpenRouter's routing logic and fallback behavior
Understand rate limiting, streaming (SSE), and billing systems

Bridge to Product & Engineering:

Spot systemic issues underneath individual tickets
Identify trends in support volume to capture product feedback
Collaborate on improving the developer experience

OpenRouter

OpenRouter is the unified interface for large language models. They route billions of tokens every month, helping developers build AI applications without worrying about provider lock-in, downtime, or complex integrations. They are a small, focused team backed by top-tier investors.

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