Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.
Partnering with users to troubleshoot, identify bugs, and provide workarounds.
Providing Engineers with details on bugs identified for the resolution of complex issues.
Writing and developing internal resources (knowledge base articles, applications)
ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.
Solve technical problems daily, focusing on API and integration issues.
Build tools and scripts to improve support efficiency and customer solutions.
Assist customers with API usage, migrations, and data transformations.
Close provides a CRM platform designed to help small and medium-sized businesses sell more effectively. They are a bootstrapped and profitable company with a 100% remote team of approximately 100 employees, focused on customer success and innovation.
Diagnose, troubleshoot, and resolve technical issues related to Generative AI workflows and integrations.
Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success with our solutions.
Apply a process-oriented approach to streamline technical support workflows, ensuring consistent issue resolution and tracking.
You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity.
Own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine.
Bridge Product, Marketing, Sales, and Support - translating every feature launch into clear, user-friendly documentation while optimizing our AI-driven self-service tools.
Directly shape how thousands of travel organizers understand and adopt our platform.
WeTravel is transforming the travel industry. They are an international, travel-loving team with a passion for adventure and innovation.
Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication.
Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines.
Maintain accurate documentation of tool configurations, governance standards, and training resources.
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montreal, Canada in 2005, Lightspeed serves retail, hospitality, and golf businesses in over 100 countries with teams across North America, Europe, and Asia Pacific.
Develop, deliver, document, and support robust and stable backend application features.
Implement backend functionality with attention to performance, readability, and maintainability.
Help maintain and improve application monitoring by setting up or adjusting alerts, dashboards, or logs.
Launch Potato is a digital media company that connects consumers with leading brands through data-driven content and technology, reaching over 30M+ monthly visitors. They've built a high-growth, high-performance culture where speed, ownership, and measurable impact drive success.
Respond to partner inquiries through email and our support portal.
Diagnose and resolve technical issues related to our range of software products.
Guide partners/users through system functionality via email, screen recordings, and video calls.
PeopleGrove is a trusted SaaS partner for colleges and universities across the United States, offering an integrated suite of platforms. They are committed to enhancing educational outcomes through innovative technology and exceptional service, serving hundreds of institutions nationwide.
Resolve questions and issues for online merchants.
Communicate clearly in writing to both technical and non-technical people.
Identify patterns, recommend improvements, and troubleshoot bugs.
Recharge is a subscription platform for innovative brands. They help merchants deliver customer experiences that drive retention and revenue growth, partnering with over 20,000 brands globally.
Investigate and troubleshoot complex technical issues across the Synthesia platform
Apply fixes, configuration changes, or validated workarounds where possible
Escalate to Engineering with clear diagnostic details and impact assessments
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, they develop products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Reply to questions and expertly guide customers in creating fundraising campaigns.
Complete full reviews of campaigns, spotting errors and opportunities to improve.
Help craft helpful documentation to guide users on Raisely.
Velora was formed when Aplos, Raisely, and Keela merged to help nonprofits thrive. They offer a suite of tools for fundraising, donor management, and financial tracking. The team is remote, mission-driven, and spans the globe, valuing curiosity, collaboration, and creativity.
Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling.
Analyze issues related to robot operation, scan quality, data accuracy, CV pipeline outputs, and system performance.
Build scripts, automations, or lightweight tools to accelerate investigation workflows, automate recurring analysis tasks, and reduce manual effort across the support function.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers.
Analyze member feedback to identify areas for improvement using our existing automation tool stack.
Conduct regular performance reviews of AI tools, identifying trends, anomalies, and areas of underperformance.
Oura's mission is to empower every person to own their inner potential through their award-winning products. They help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Simplify workflows: Translate operational needs into reliable code that reduces manual effort by deciding when and what to automate.
Evolve the architecture: Identify ways to modernise systems, managing trade-offs to keep them dependable as they scale.
Advocate for quality: Advocate for better engineering practices using code reviews and design sessions as a sounding board for the team.
Iwoca provides flexible and responsive finance to small businesses through smart technology, data science, and customer service. They have cleared the way for 100,000 businesses with over £4 billion in funding and aim to support one million SMEs, fostering lasting community and economic impact.
Provide support to users experiencing product issues or seeking assistance.
Troubleshoot software and platform-related problems reported by users.
Document issues and resolutions within the product support ticketing system.
Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.
Lead and Steer technical deliverables, mentor engineers, and collaborate with stakeholders to translate business needs into technical reality.
Architect scalable solutions for document generation that integrate seamlessly with data science and clinical platforms.
Build and maintain developer tooling that supports the wider team, ensuring that local development environments mirror production as closely as possible.
Arine is a healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments. Backed by leading healthcare investors, they manage more than 18 million lives across prominent health plans and were ranked 236 on the 2024 Inc. 5000 list.
Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during core US business hours (9am–6pm ET).
Owning strategic projects in Customer Support, including Help Center articles, internal documentation, and support operations initiatives.
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, they’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Their team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy.
Consistently create effective docs plans for new feature writing projects.
Independently prioritize the highest impact work beyond new feature ships.
Provide insightful and compassionate editorial and technical feedback when reviewing the work of peers.
dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. They've grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week.
Provide exemplary support to merchant partners, including marketing best practices and accounting workflows.
Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
Identify and implement new operational processes to drive efficiency.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, with the majority of their roles being remote and employees having the flexibility to work almost anywhere within the country of employment.