Customer Support Specialist - Raisely

Velora

Remote regions

Canada

Salary range

$40,528–$47,899/yr

Benefits

4w PTO

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About the role:

  • Help charities set up campaigns, troubleshoot issues, and tweak page designs using CSS.
  • Bring customer feedback into our product roadmap and partner with the engineering team.
  • Share your expertise on webinars, blogs, and in best-practice guides and videos.

What we’re looking for:

  • Basic web coding knowledge (HTML & CSS), experience debugging API, integration & webhook issues.
  • Analytical skills and can navigate product processes, advocate for improvements, and collaborate with teams.
  • Strong communication skills, empathy, and problem-solving abilities.

Why work with us?

  • Remote-first company with flexibility to work at home or around different areas within Canada.
  • Offers a monthly budget for co-working access.
  • Supports you when you want to learn new skills or pay for conference or course tickets.

Velora

Velora was formed when Aplos, Raisely, and Keela merged to help nonprofits thrive. They offer a suite of tools for fundraising, donor management, and financial tracking. The team is remote, mission-driven, and spans the globe, valuing curiosity, collaboration, and creativity.

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