Scope and implement new tools, processes, and procedures
Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. They are built on trust, transparency, and creativity, empowering teams to design, launch, and optimize for the web without barriers.
Resolve questions and issues for online merchants.
Communicate clearly in writing to both technical and non-technical people.
Identify patterns, recommend improvements, and troubleshoot bugs.
Recharge is a subscription platform for innovative brands. They help merchants deliver customer experiences that drive retention and revenue growth, partnering with over 20,000 brands globally.
Support customers post onboarding through structured, playbook-driven success motions.
Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone.
Contribute to customer education by helping maintain and improve existing help content, guides, and training materials.
Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They provide a platform for nonprofits to launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® since 2021. Their mission is to empower the changemaker in all of us and they're excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.
Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Support customers via live chat, email, and video calls.
Resolve complex technical issues and ensure seamless user experiences.
Analyze trends and provide insights on technical issues.
Newsela is an education technology company focused on delivering meaningful classroom learning. They provide AI-powered solutions designed to drive student engagement and empower teachers.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Working from your remote home office to provide technical support for employees.
Acting as an internal customer advocate keeping them updated in a timely manner.
Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA).
Canonical is a leading provider of open source software and operating systems. They are a pioneer of global distributed collaboration with 1100+ colleagues in 75+ countries and very few office based roles, founder led, profitable and growing.
Groom technical communication requirements and project requests
Develop, test, and deploy customer journeys
Own the end-to-end build and execution of marketing and transactional communications
OnePay is a consumer fintech company that helps millions of Americans make money better by offering an all-in-one financial services platform. Backed by Walmart and Ribbit Capital, company provides embedded financial services to employees and frontline workers.
Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.
Manage a high volume of chat and email support inquiries with empathy, clarity, and speed.
Host live Zoom and phone sessions for platform walkthroughs, setup assistance, troubleshooting, and high-stakes seasonal events.
Guide clients through dashboard navigation, campaign setup, and complex feature usage.
Snappy is an all-in-one gifting company that helps spread joy and gratitude through gifting solutions for businesses and individuals. The company has received several awards for its workplace culture and is a trusted gifting and swag partner to over 43% of Fortune 100 companies.
Solve technical problems daily, focusing on API questions and integrations.
Build tools that improve support efficiency and are reusable by customers.
Assist customers with API usage and support sales teams to improve customer retention.
Close provides a CRM that helps teams sell more, faster, without manual data entry. They are a bootstrapped and profitable company with a 100 person, 100% remote team.
Own a portfolio of cases and inbound interactions, serving as the primary point of contact from first touch through resolution.
Diagnose and troubleshoot product behaviors and production workflows; investigate issues, reproduce bugs, and identify root cause.
Manage your case backlog with clear ownership and urgency, prioritize work by customer impact, SLA, and escalation risk.
Wrapbook is an intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada comprised of entertainment and technology experts.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.
Be the first point of contact for customer questions through email, chat, and phone
Become a product expert and function as a first-level problem solver
Escalate issues to the appropriate team while maintaining communication with the affected user
Tremendous provides a platform to send bulk payouts to people in over 230 countries and regions. The company consists of 20,000+ companies and they aim to increase efficiency, flexibility, and fulfillment at work within a culture that embraces remote work, documentation, and fewer meetings.
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and escalate complex matters as needed
They are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. They are committed to being a trusted brand while helping clients with booking support, inquiries, and travel-related questions.
Puzzle Financial provides a platform that helps startups and their finance teams build better companies by modernizing accounting for the digital age. The company has a modern culture.
Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
Contribute to documentation, training materials, and process improvements
Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Their mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.
Acting as the first point of contact for inbound phone support and documenting clear, thorough call notes
Managing multiple email queues and responding to tickets within defined SLAs
Providing live chat support for Snapdocs products, including Remote Online Notarization (RON)
Snapdocs aims to transform the U.S. mortgage market by offering a platform that connects lenders, settlement teams, notaries, and investors, thus simplifying the closing process. They are backed by Sequoia, Y Combinator, and F-Prime.