Play a key part in shaping the customer experience from onboarding through renewal.
Enhance client retention, deepen engagement, and drive revenue growth within the existing client base.
Serve as the main point of contact for customer inquiries while acting as a crucial advocate for clients.
Jobgether is a company using AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They use an AI-powered matching process to ensure your application is reviewed quickly.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Maintain customer relationships, network, and implement success programs.
Contribute to sales, onboard and train clients, and minimize churn.
Improve customer experience through product support and handling customer complaints.
Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.
Partner with sales and implementation to support onboarding and adoption.
Form deep relationships with customers and serve as a trusted advisor.
Identify upsell opportunities by understanding customer goals.
Verifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations with fast verifications and stay compliant. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.
Provide phone, email, and text-based support to customers, partners, users, and community members.
Proactively monitor in-progress deliveries and take corrective action when necessary.
Collaborate with team members from various departments to ensure seamless delivery experience.
Roadie is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of independent drivers nationwide, they offer flexible delivery solutions that make complex logistics challenges easy.
Manage the entire customer journey, fostering long-term partnerships.
Set and achieve Success Plans with your customers on a regular basis.
Deliver business reviews in partnership with our sales team.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. The company makes it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, its team works asynchronously around the world.
Lead and mentor a customer success team, overseeing support, aftersales, and service coordination functions.
Define and execute scalable customer success strategies, establishing KPIs, processes, and team goals aligned with business objectives.
Oversee accurate and timely quotes, invoices, and order fulfillment, coordinating with internal teams and third-party partners.
Jobgether is helping connect candidates with companies using AI. They focus on using an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Monitor customer health metrics to identify renewal risks early and take corrective action.
Identify and qualify potential expansion opportunities within assigned accounts.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Develop and maintain strategic relationships with enterprise customers.
Drive product adoption and ensure favorable customer health through proactive engagement.
Collaborate with cross-functional partners to deliver cohesive outcomes for customers.
Jobgether utilizes an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify top candidates and share the shortlist with hiring companies, while the final decisions are managed internally by their team.
Be a trusted advisor and advocate for customers, fostering long-term partnerships.
Manage the entire customer journey, setting and achieving Success Plans with customers.
Identify upselling and cross-selling opportunities, sharing customer feedback to improve processes.
Remote helps organizations navigate global employment compliantly and with ease, enabling businesses to recruit, pay, and manage international teams. Their team works asynchronously around the world and values talent, experience, and culture.
Become a trusted advisor to customers and own the success of the partnership.
Help demonstrate the value for our customers and be their go-to contact.
Advocate and facilitate successful customer outcomes throughout the broader Asset Watch organization.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Own the post-onboarding customer relationship, guiding customers toward sustained value realization.
Proactively monitor account health and risk signals and execute contract renewals with data-driven judgment.
Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience.
Boulevard provides a client experience SaaS platform for appointment-based, self-care businesses, empowering customers to give their clients more of the magical moments that matter most. They value diverse backgrounds and are committed to equal opportunity, fostering an inclusive culture.
Lead and mentor the customer success team, including support, aftersales, and service coordination
Define and implement scalable customer success strategies and processes to support business growth
Establish, monitor, and report on KPIs and team goals aligned with organizational objectives
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company.
Manage and resolve assigned tickets related to customer sentiment, churn risk, and account health.
Proactively monitor accounts to identify risks and implement mitigation strategies to drive retention and customer success.
Dutchie is a technology platform that powers dispensary operations and provides consumers with safe access to cannabis. They have raised over $600M in funding and are backed by investors such as D1 Capital Partners, Tiger Global, and Howard Schultz.
Provide timely support via email, phone, screen shares, and support tickets.
Educate customers through troubleshooting and solution best practices.
Work closely with teams to improve documentation and resources.
Mitratech builds products that simplify operations in the Legal, Risk, Compliance, and HR functions. They are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture.
Cement the relationship with new and existing customers.
Develop a “consultant” perspective to client communication.
Analyze customer usage to form accurate forecasts.
Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. They are serving household names and have paid out $100M to creators.
Provide day-to-day customer support and case triage.
Muvr is a fast-growing, mission-driven company building products that help customers solve real problems. They move quickly, collaborate across teams, and put customer outcomes at the center of how they build and scale.
Lead onboarding for new customers, creating personalized plans for fast adoption and value.
Serve as the primary point of contact and trusted advisor, understanding client goals.
Train clients on product features and best practices through live sessions and documentation.
Jobgether leverages AI-powered matching to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements, identifying top-fitting candidates for hiring companies. They streamline the hiring process, sharing shortlists with employers who then manage final decisions and next steps.
Build and maintain strong customer relationships, understanding their business needs and guiding them to success.
Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities.
Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals.
Jobgether is a company the post the job on behalf of a partner company. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.