Customer Success Specialist
Remote regions
USBenefits
Unlimited PTO
12w maternity
12w paternity
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Responsibilities:
- Host and support 1:many and some 1:1 sessions focused on product usage, common fundraising use cases, and adoption milestones.
- Respond to inbound customer questions and proactively address adoption blockers.
- Capture and route customer feedback to internal teams.
Requirements:
- 1 to 3 years of experience in a customer-facing role such as Customer Support, Customer Success, tech sales, or similar.
- Strong written and verbal communication skills, with an ability to explain concepts clearly and concisely.
- A customer-first mindset and willingness to collaborate cross-functionally.
More About Givebutter:
- Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
- Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
- Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
Givebutter
Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They provide a platform for nonprofits to launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® since 2021. Their mission is to empower the changemaker in all of us and they're excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.