Respond to inbound support requests via phone, chat, and email
Troubleshoot software behavior, configuration issues, and data related problems
Maintain accurate and detailed case documentation within the ticketing system
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
Respond to e-mail support tickets promptly, providing support and information as required
Investigate issues and assist the Support Development team in identifying bugs
Provide product usage guidance and best practices to customers
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. They are a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
Ensure all customer issues are diagnosed and addressed promptly
Interface with customers and vendors to troubleshoot and mitigate data delivery issues
Document troubleshooting steps taken and escalate customer issues when appropriate
Bluesight creates medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with a start-up vibe and over 3,000 customers.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Assist customers with remote vehicle pickup, documentation, and issue management.
Coordinate services, repairs, and vendor communications for vehicle maintenance.
Conduct follow-ups, manage payments, and support vehicle logistics.
DriveWhip leases/rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Respond to and resolve queries from our customer’s customers via email.
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.
Paddle provides an all-in-one platform for modern SaaS execution, powering growth for over 2000 software companies globally. They are a diverse team of 160+ people, that values flexibility and offer a transparent, collaborative, friendly and respectful culture.
Provide phone, email, and text-based support to customers, partners, users, and community members.
Proactively monitor in-progress deliveries and take corrective action when necessary.
Collaborate with team members from various departments to ensure seamless delivery experience.
Roadie is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of independent drivers nationwide, they offer flexible delivery solutions that make complex logistics challenges easy.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Learn CIC’s products and serve as a key support resource through our Customer Help Desk system
Log, track, and manage support requests in our ticketing system with clear and accurate documentation
Install and update software applications and hardware peripherals
CIC supports mission-critical systems used by cities and counties across multiple states. They value employees who enjoy untangling puzzles and genuinely helping people looking to grow their support expertise.
Operations: Daily operations of the MCC, including monitoring live services, managing incident response, and ensuring optimal performance across all platforms.
Technical Support: Be responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication.
Develop Processes: Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime and impact on the player experience.
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.
Provide timeline and professional support to customers through multiple channels.
Troubleshoot software-related issues and guide users through steps to resolve problems.
Create, track, and manage tickets in the support system, ensuring timely follow-up and resolution.
Rubris, founded by veterans of the legal technology and mass legal claims industries, provides the Rubris Crosslink Platform, a proprietary software solution. They believe in creating an environment of inclusion and belonging, advancing talented individuals by promoting a culture of respect and support.
Answer customer inquiries via email, chat, and phone, ensuring they feel supported and heard throughout their journey with us.
Become a product expert, guiding customers with confidence to help them maximize the value of Olly Olly’s tools and services.
Investigate and resolve product issues swiftly, collaborating with other teams when necessary and keeping customers informed with timely updates.
Olly Olly blends technology and real-world expertise to empower businesses across the U.S. They aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.
Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world get the most out of their platform. They run lean, move fast, and support each other fiercely, fostering a high-paced, collaborative environment.
Provide world class customer support and produce successful outcomes for clients with pressing challenges.
Develop an in-depth understanding of our cloud-based software to support processes and patient care.
Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.
Serve as the primary point of contact for customer and supplier inquiries via phone and email.
Handle medium-volume inbound calls and ensure professional, courteous customer interactions.
Accurately log call outcomes, customer interactions, and case updates in CRM systems.
They are seeking a dedicated and customer-focused Customer Support Agent. The ideal candidate is patient, empathetic, and detail-oriented, with the ability to troubleshoot issues, navigate multiple systems, and adapt quickly in a dynamic, product-driven environment.