Product Support Specialist
Benefits
Unlimited PTO
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About the Role:
- Serve as the front line for clients navigating the Snappy dashboard.
- Provide technical support, campaign assistance, and account guidance.
- Partner with Product, R&D, Billing, and SWAG teams for seamless customer experience.
You Will:
- Manage support inquiries and host live sessions for platform walkthroughs.
- Guide clients through dashboard navigation and facilitate account updates.
- Support campaign execution and partner cross-functionally to resolve issues.
You Have:
- 1–3 years of experience in customer support or technical support.
- Strong written and verbal communication and troubleshooting skills.
- Comfort working cross-functionally with product and engineering teams.
Snappy
Snappy is an all-in-one gifting company that helps spread joy and gratitude through gifting solutions for businesses and individuals. The company has received several awards for its workplace culture and is a trusted gifting and swag partner to over 43% of Fortune 100 companies.