Own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine.
Bridge Product, Marketing, Sales, and Support - translating every feature launch into clear, user-friendly documentation while optimizing our AI-driven self-service tools.
Directly shape how thousands of travel organizers understand and adopt our platform.
Create clear and helpful product documentation including how-to guides, FAQs, and release notes.
Translate technical information into accessible content for both technical and non-technical audiences.
Maintain content standards ensuring accuracy, clarity, and consistency aligned with our brand voice.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Create, edit, and publish Help Center content in clear, user‑friendly language.
Execute content strategy for product updates, ensuring consistency and accuracy.
Collaborate with cross‑functional partners to gather information and manage feedback.
The company helps its clients find the right talent for their workforce needs. From the job description, we can infer that they value candidates who are legally authorized to work in the US and those who do not or will not require sponsorship in the future.
Create, edit, and publish Help Center content in clear language aligned with Meta’s voice.
Execute content strategy to support product launches and feature updates.
Collaborate with stakeholders (marketing, technical, product, legal) to gather information and secure approvals.
itD is a consulting and software development company that blends diversity, innovation, and integrity with real business results. They reject strong hierarchies, empowering employees to deliver excellent results and prioritize considerations for customers, interactions, and projects.
Own the Knowledge Platform, Knowledge Apps, CMS, and AI-powered knowledge distribution tools.
Drive the automation and intelligent maintenance of large-scale content systems.
Partner with content, engineering, design, legal, and GTM teams to build backend systems and frontend experiences.
Deel is an all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. As one of the largest globally distributed companies, their team of 7,000 spans more than 100 countries, fostering a connected and dynamic culture.
Assist with booking confirmations, itinerary updates, and document preparation
Communicate professionally with clients regarding trip details or updates
Organize and maintain client records and travel preferences
Destination Knot is a full-service travel company dedicated to delivering curated, stress-free vacation planning services. From luxury getaways to family vacations and milestone celebrations, its team is committed to creating personalized travel experiences backed by care, knowledge, and professionalism.
Defining and executing content strategy for assigned support domain.
Leading end-to-end content changes across various platforms.
Writing clear content for both AI and human interaction.
Canva is a design platform that empowers everyone to create and publish anything. They trust their employees and offer options to work onsite, remotely, or a mix of both.
Design and own WeTravel’s global Customer Support strategy and operating model.
Lead, coach, and develop a globally distributed team of technically capable support agents and managers.
Partner closely with Product and Engineering to prioritize fixes and improvements.
WeTravel is a 300+ person company representing more than 50 countries. They combine global diversity with the agility and closeness of a much smaller team. Financially, WeTravel is highly secure and growing fast, with 50–100% year-over-year growth depending on the metric.
Assist with booking and confirming flights, hotels, cruises, and vacation packages
Support clients by answering travel-related questions and providing reservation updates
Review booking details for accuracy, including dates, traveler information, and payment timelines
Destination Knot is seeking organized and service-driven individuals to join their team. They provide a supportive team structure and collaboration in a flexible remote work environment.
Assist clients with gathering necessary details for upcoming trips.
Research destination options, accommodations, and activities as needed.
Organize and prepare itinerary information and related documentation
Destination Knot assists clients with organizing trip details, preparing travel information, and provides general support throughout the planning process. They value organization, dependability, and comfort working independently in a virtual environment.
Coordinate and manage calendars for multiple travel advisors
Schedule client consultations and supplier meetings
Send reminders and follow-ups for scheduled appointments
Destination Knot is a dynamic travel company committed to delivering seamless and personalized travel planning experiences. They specialize in luxury vacations, destination weddings, honeymoons, cruises, and family getaways, and their team thrives on organization, service, and a shared love of travel.
Respond to client inquiries regarding vacation options and travel details
Assist with booking support for flights, hotels, cruises, and vacation packages
Deliver high-quality customer service with professionalism and care
They assist clients with vacation research, reservations coordination, and general travel inquiries. They emphasize a collaborative and supportive team culture.
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and escalate complex matters as needed
They are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. They are committed to being a trusted brand while helping clients with booking support, inquiries, and travel-related questions.
Partner with Product Managers and UX/UI Designers to define how the product communicates at every interaction.
Craft clear, human-centered language across web and mobile platforms.
Contribute to voice & tone standards and content systems.
EX Squared LATAM partners with purpose-driven organizations to build meaningful digital products. We are currently collaborating with a U.S.-based nonprofit operating at the intersection of fintech, public benefits, and worker advocacy.
Analyze member feedback to identify areas for improvement using our existing automation tool stack.
Conduct regular performance reviews of AI tools, identifying trends, anomalies, and areas of underperformance.
Oura's mission is to empower every person to own their inner potential through their award-winning products. They help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Assist clients with preparing itinerary details for upcoming trips
Support the booking process by gathering required information from clients
Research accommodations, transportation options, and destination details
Destination Knot assists clients with organizing travel details and assisting with reservation preparation. They value customer service, itinerary coordination, and ensuring accurate trip information is gathered and maintained.