Global Director of Customer Support
Remote regions
USBenefits
Unlimited PTO
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What You'll Do:
- Design and own WeTravel’s global Customer Support strategy and operating model.
- Create a scalable structure across regions and time zones.
- Implement tiering and specialization models aligned to product complexity.
Operate With Systems & Data:
- Own tooling and workflows
- Track core KPIs such as First response time, First contact resolution, CSAT
- Develop dashboards and reporting for executive visibility
Lead & Scale a Global Team:
- Lead, coach, and develop a globally distributed team of technically capable support agents and managers
- Build clear career paths
- Scale and strengthen our existing culture of ownership, operational clarity, and consistent execution
WeTravel
WeTravel is a 300+ person company representing more than 50 countries. They combine global diversity with the agility and closeness of a much smaller team. Financially, WeTravel is highly secure and growing fast, with 50–100% year-over-year growth depending on the metric.