Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
Contribute to team knowledge by flagging trends, bugs, and documentation gaps.
Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 and have the backing of some of the world's greatest investors; they believe each new employee has a measurable influence on the direction of the company.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers
Respond to developer inquiries across support channels with clarity, empathy, and technical precision
Identify patterns in support requests and advocate internally for documentation improvements, API design changes, or better messages
OpenRouter is the unified interface for large language models. They route billions of tokens every month, helping developers build AI applications without worrying about provider lock-in, downtime, or complex integrations. They are a small, focused team backed by top-tier investors.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
Own post sale technical quality and proactive support quality, triaging requests, reports, issues, bugs and help turn into actionable fixes.
Test new SDK releases before they ship, keeping Customer Success teams ahead of issues before they escalate.
Architect the best workflows, build customer support automations, and own the documentation.
AppSamurai developed Storyly, a content experience platform for mobile commerce with GenAI capabilities. Trusted by 400+ brands in 40+ countries, Storyly enables smart, goal-driven, and personalized content flows within apps and websites.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Diagnose, troubleshoot, and resolve technical issues related to Generative AI workflows and integrations.
Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success with our solutions.
Apply a process-oriented approach to streamline technical support workflows, ensuring consistent issue resolution and tracking.
You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity.
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Contribute to our back office / tooling roadmap
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. They have raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Respond to customer queries from creators and fans via live chat, phone, and email.
Provide timely, thoughtful, and solution-focused responses.
Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
Fanvue is a fast-growing creator monetisation platform in the creator economy, empowering creators worldwide to directly monetise their audience. Our platform is designed to support creators with the tools they need to connect and grow their audience in scalable, meaningful ways, and we value innovation, ownership, transparency, and speed.
Provide first-line technical support for the Mogli SMS & WhatsApp application via various channels.
Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs.
Develop and update our internal knowledge base and blog posts, contributing content to the Mogli support community.
Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services. They serve a diverse range of clients and are a close-knit, high-trust team dedicated to accelerating their clients' global success.
Build trust with customers by responding quickly and accurately to client requests with a positive attitude.
Provide technical support by offering prompt and efficient assistance to resolve technical issues related to Fieldguide's platform.
Enhance user experience by guiding customers through features and functionalities, providing tips and best practices for optimal use.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are a remote-first company backed by top investors who value diversity, inclusivity, and supporting each other's growth.
Provide expert technical support to customers via support ticket, live chat, and phone.
Assist in the setup, configuration, and optimization of our software for new and existing customers.
Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors like Andreessen Horowitz and maintain a remote-first culture with hubs in multiple locations.
Manage our Jira support help desk, and ensure SLAs are met
Build and continuously improve the support processes
Triage customer issues by checking logs, running simple database queries
Converge provides businesses with clear, confident cyber protection by fusing cyber insurance security and technology. They deploy a proprietary data ecosystem underpinned by expert underwriting and comprises of top-tier professionals across underwriting, technology, and claims.
Solve technical problems daily, focusing on API and integration issues.
Build tools and scripts to improve support efficiency and customer solutions.
Assist customers with API usage, migrations, and data transformations.
Close provides a CRM platform designed to help small and medium-sized businesses sell more effectively. They are a bootstrapped and profitable company with a 100% remote team of approximately 100 employees, focused on customer success and innovation.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a SaaS cloud banking platform that aims to make banking better for a billion people. They offer exciting career opportunities and help shape the future of financial services.
Manage a high volume of chat and email support inquiries with empathy, clarity, and speed.
Host live Zoom and phone sessions for platform walkthroughs, setup assistance, troubleshooting, and high-stakes seasonal events.
Guide clients through dashboard navigation, campaign setup, and complex feature usage.
Snappy is an all-in-one gifting company that helps spread joy and gratitude through gifting solutions for businesses and individuals. The company has received several awards for its workplace culture and is a trusted gifting and swag partner to over 43% of Fortune 100 companies.
Understand, reproduce and resolve complicated technical issues that our customers have raised.
Own each customer question from initial creation to resolution.
Manage support tickets to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
Semgrep empowers invention without friction by providing code security for builders. They are backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital and recognized by Gartner in Application Security Testing.
Own and evolve our data infrastructure: Supabase, n8n workflows, HubSpot integrations.
Take technical ownership of our content factory: tooling, automation pipelines, and agent orchestration.
Reduce manual overhead systematically by building automations and agent workflows that replace repetitive processes.
Platform Engineering is home to the world's largest community of platform engineers. They connect professionals, share best practices, and help shape the future of how teams build and scale internal developer platforms.