Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
Capture and record accurate and detailed information using CRM tools.

Role Requirements:

1–2+ years of experience in customer support, technical support, or a related role on a rapidly evolving software product.
Demonstrated comfort reading and working with REST APIs; Can read API reference docs, interpret JSON responses, and identify malformed requests.
Must have an appropriate remote work environment (stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.

Descript

Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 and have the backing of some of the world's greatest investors; they believe each new employee has a measurable influence on the direction of the company.

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