Support Agent

Descript

Remote regions

US

Salary range

$62,000–$95,000/yr

Benefits

Unlimited PTO

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The Opportunity:

  • Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
  • Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
  • Capture and record accurate and detailed information using CRM tools.

Role Requirements:

  • 1–2+ years of experience in customer support, technical support, or a related role on a rapidly evolving software product.
  • Demonstrated comfort reading and working with REST APIs; Can read API reference docs, interpret JSON responses, and identify malformed requests.
  • Must have an appropriate remote work environment (stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.

Descript

Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 and have the backing of some of the world's greatest investors; they believe each new employee has a measurable influence on the direction of the company.

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