Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Contribute to our back office / tooling roadmap
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. They have raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Own security issue intake and coordination by triaging reports and coordinating fixes with maintainers.
Drive timely remediation by tracking SLAs, communicating status, and coordinating releases and backports when required.
Harden our CI/CD and release workflows by improving build pipeline security, secrets management, artifact integrity, and access controls.
The Open Home Foundation is a non-profit organization based in Switzerland, fighting for privacy, choice, and sustainability in smart homes by supporting open-source projects and open standards. They focus on open-source projects like Home Assistant and collaborate with others to promote privacy, choice, and sustainability.
Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Implementing and maintaining Application Security Testing (AST) tools to identify code and dependency vulnerabilities during the software development lifecycle.
Implementing and maintaining Application Security Posture Management (ASPM) tools to centralize findings from multiple solutions and integrate into software development processes.
Acting as the first line of support for users by helping resolve false positives, providing guidance on finding remediation, and evaluating security exception requests.
AbbVie discovers and delivers innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. They strive to have a remarkable impact on people's lives across several key therapeutic areas and products and services in their Allergan Aesthetics portfolio.
Keep customers (and your SLAs) happy, informed, and impressed; Explain things clearly to both code whisperers and non-tech humans.
Document new issues, throw helpful Knowledge Base nuggets into the mix; Prioritize your queue, drive clarity in communication, and proactively guide issues to resolution.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Investigate and troubleshoot complex technical issues across the Synthesia platform
Apply fixes, configuration changes, or validated workarounds where possible
Escalate to Engineering with clear diagnostic details and impact assessments
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, they develop products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Manage our Jira support help desk, and ensure SLAs are met
Build and continuously improve the support processes
Triage customer issues by checking logs, running simple database queries
Converge provides businesses with clear, confident cyber protection by fusing cyber insurance security and technology. They deploy a proprietary data ecosystem underpinned by expert underwriting and comprises of top-tier professionals across underwriting, technology, and claims.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. They are a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Design and maintain CI/CD pipelines that are reliable, scalable, and easy for teams to use
Improve developer workflows, including pull requests, local development, templates, and “golden paths” to make engineering work smoother
Define and enforce testing frameworks and quality gates to ensure software is robust, maintainable, and reliable
Ecosia is a search engine that uses its profits to plant trees. They are about 100 employees with departments including Engineering, Product, Trees, People, and Operations. They are a diverse team, committed to equality, equity, and inclusion.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by providing technical diagnostics and collect information about customer incidents, forwarding to higher support levels if needed.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, Gcore's team of 550+ professionals builds infrastructure and software that supports the entire digital ecosystem.
Develop and maintain streaming services, microservices, and serverless architectures to support high-volume messaging.
Work closely with Product Managers, and fellow engineers to translate business requirements into technical implementations.
Lead by example through detailed code reviews, advocating for best practices, and ensuring thorough testing of all work.
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings.
Architect, implement, and maintain sophisticated developer tooling, frameworks, and automation to streamline and enhance software development processes.
Lead improvements and optimizations of CI/CD pipelines to ensure fast, reliable, and secure software deployments.
Proactively identify, troubleshoot, and resolve bottlenecks within development workflows, continuously improving developer productivity and satisfaction.
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. Their team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.
Analyze security vulnerabilities and drive remediations.
Integrate security at every stage of the SDLC.
Deploy and manage security tooling.
Modern Health is a mental health benefits platform for employers, offering access to various resources for emotional, professional, social, financial, and physical well-being. They are the fastest entirely female-founded company in the U.S. to reach Unicorn status, with a unique culture centered around high empathy and accountability.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors like Andreessen Horowitz and maintain a remote-first culture with hubs in multiple locations.
Resolve questions and issues for online merchants.
Communicate clearly in writing to both technical and non-technical people.
Identify patterns, recommend improvements, and troubleshoot bugs.
Recharge is a subscription platform for innovative brands. They help merchants deliver customer experiences that drive retention and revenue growth, partnering with over 20,000 brands globally.
Design and own the Channel SE motion from scratch.
Serve as the primary technical resource for Semgrep's highest-priority partners.
Empower partners through the development of technical packaging, delivery methodology, and reference architecture.
Semgrep is the leader in code security for builders, empowering invention without friction. Semgrep is backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital and is recognized by Gartner in Application Security Testing.
You are responsible for researching and testing new software.
Work with the best DevOps tools to ensure a proficient level of security and flawless software operations.
Support customers and provide maintenance for their products’ infrastructure.
Boldare is an Agile-powered company with nearly two decades of international experience in product development and consulting. The company helps clients redefine their industries by building with them the products their users want and have talents spread across Europe.
Designing and developing technical integrations that connect Chainguard products to partner platforms.
Building and maintaining our security advisory system, including schemas, APIs, and data feeds.
Owning integrations with major cloud platforms, including GCP, AWS, and Azure.
Chainguard is the secure foundation for software development and deployment. They help organizations eliminate threats in their software supply chains by providing guarded open source software. Chainguard is founded by industry's leading experts on open source software, security and cloud native development and they built the largest library of open source software that is secure by default.