Keep customers (and your SLAs) happy, informed, and impressed; Explain things clearly to both code whisperers and non-tech humans.
Document new issues, throw helpful Knowledge Base nuggets into the mix; Prioritize your queue, drive clarity in communication, and proactively guide issues to resolution.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.
Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis.
Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools.
Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises with their values-driven organization and a culture of relentless performance. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Investigate and resolve technical issues raised by the Customer Success team through support tickets and product bugs.
Take ownership of fixing bugs and issues from the root cause, not just applying temporary workarounds.
Actively manage and coordinate stakeholders across Product, Customer Customer Success, Fincore, and Infrastructure to drive issues to resolution, align priorities, and ensure follow-through.
Baubap's Customer Success team raises technical support tickets that surface real issues impacting both customers and the product. We are looking for someone autonomous and execution-driven, who can move quickly from diagnosis to solution, directly contributing to the long-term growth and reliability of the product.
Manage technical inquiries and troubleshoot complex issues.
Work closely with clients and developers to provide industry-leading client communications.
Analyze and interpret data to identify trends and patterns.
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication. They enable secure digital transactions for leading financial institutions globally and protect the digital transactions of over 210 million active users.
Providing service excellence to internal and/or external clients.
Identifying problems and the solutions to resolve them.
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
The Adaptavist Group is a global family of companies that combines the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. They are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems.
Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.
Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25% with a culture of relentless performance.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Supporting and maintaining AWS-based CCaaS and contact center environments.
Monitoring, troubleshooting, and resolving production issues.
Using observability tools such as Splunk and Zabbix.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They are a values-driven organization with a culture of relentless performance that has enabled over 99% of Miratech's engagements to succeed. The company has nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Provide technical assistance and support to end users by troubleshooting software issues.
Resolve access problems, and support IT management tools and systems.
Ensure prompt issue resolution, deliver user training, and support cloud-based applications and IT service operations.
SOSi, founded in 1989, is a large private technology and services integrator in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Act as the primary responder for high-priority production incidents during the Australian business day.
Work with the core product team to identify recurring support patterns and develop automated fixes or feature enhancements.
Participate in daily handovers with EMEA and US teams to ensure seamless continuity of operations.
EngFlow helps developers save time by accelerating software builds and tests. They are backed by top investors and are redefining how companies build software, with solutions that speed up builds and an observability platform for actionable insights.
Help develop Customer Support processes for a rapidly growing organization and team
Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
CENTRL is a risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.
Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Contribute to our back office / tooling roadmap
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. They have raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.
Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a SaaS cloud banking platform that aims to make banking better for a billion people. They offer exciting career opportunities and help shape the future of financial services.
You are a hands-on DevOps or Infrastructure Engineer who enjoys taking ownership of Infrastructure as Code and building reliable, cloud-native environments on AWS.
You bring a proactive mindset, enjoy questioning technical decisions, and collaborate closely with distributed teams to continuously improve infrastructure reliability, security, and scalability.
Write and maintain Terraform code and modules to provision and manage AWS infrastructure using Terraform Cloud.
Applaudo partners with ambitious companies to transform through technology with an AI-native mindset. They are building a high-performance culture grounded in empowering excellence, collaborative teamwork, unsolicited respect, consistent transparency, and efficient communication.
Build and enhance backend services that power NodeZero.
Implement and evolve backend APIs in GraphQL and Python.
Collaborate closely with other teams.
Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.