Manage inquiries across all service channels (phone and email).
Accurately document incidents, requests, resolutions, and client requirements.
Provide clear explanations of technical concepts to both technical and non-technical stakeholders.

Technical Escalations and Troubleshooting:

Triage complex, technical escalations from clients and internal teams.
Investigate and troubleshoot transaction failures and product-related issues through reproduction, user testing, log analysis, and code interpretation.

Knowledge Base and Process Improvement:

Contribute to self-help resources by documenting recurring issues, resolutions, and standard procedures.
Help drive continuous improvement of our business systems and processes.

Entersekt

Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication. They enable secure digital transactions for leading financial institutions globally and protect the digital transactions of over 210 million active users.

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