Supporting and maintaining AWS-based CCaaS and contact center environments.
Monitoring, troubleshooting, and resolving production issues.
Using observability tools such as Splunk and Zabbix.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They are a values-driven organization with a culture of relentless performance that has enabled over 99% of Miratech's engagements to succeed. The company has nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25% with a culture of relentless performance.
Manage our Jira support help desk, and ensure SLAs are met
Build and continuously improve the support processes
Triage customer issues by checking logs, running simple database queries
Converge provides businesses with clear, confident cyber protection by fusing cyber insurance security and technology. They deploy a proprietary data ecosystem underpinned by expert underwriting and comprises of top-tier professionals across underwriting, technology, and claims.
Lead reliability-focused design and readiness reviews.
Build, operate, and continuously improve our observability stack.
Own and evolve incident management practices.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands.
Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments
Assist with deployments, configurations, and release activities
Support IVR systems deployed across AWS and on-premises environments
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, growing annually by over 25%, and foster a values-driven organization with a culture of relentless performance.
Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs and integration to backend systems using application program interfaces (API).
Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, retaining nearly 1000 full-time professionals with an annual growth rate exceeding 25%.
Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain over 1000 full-time professionals.
Architect and implement Amazon Connect solutions for call center operations.
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda.
Leverage AWS native services for scalability, security, and performance optimization.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, with nearly 1000 full-time professionals, and an annual growth rate exceeding 25%.
Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers.
Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs.
Integrate conversational intelligence into customer and agent workflows with AI/ML teams.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals, they maintain a culture of Relentless Performance with an annual growth rate exceeding 25%.
Providing service excellence to internal and/or external clients.
Identifying problems and the solutions to resolve them.
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
The Adaptavist Group is a global family of companies that combines the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. They are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems.
Build and maintain CI/CD pipelines and infrastructure-as-code.
Lead observability and monitoring initiatives.
Truelogic is a nearshore staff augmentation services provider headquartered in New York. They deliver technology solutions to companies of all sizes, helping them achieve their digital transformation goals with a team of 600+ highly skilled tech professionals based in Latin America.
Keep customers (and your SLAs) happy, informed, and impressed; Explain things clearly to both code whisperers and non-tech humans.
Document new issues, throw helpful Knowledge Base nuggets into the mix; Prioritize your queue, drive clarity in communication, and proactively guide issues to resolution.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.
You own uptime, observability, incident response, and root cause analysis.
Own the AWS architecture.
Make ML pipelines reliable.
Ferra is building AI infrastructure for structural steel estimation. They process large-scale construction drawing PDFs, run computer vision + LLM pipelines, and generate structured steel graphs, takeoffs, and export-ready models. The team is small and technical, which means high ownership, fast decisions, and work has a direct impact on the core product.
Perform systems administration and maintenance including patching, vulnerability scanning and remediation for cloud workloads.
Support multi‑cloud environments (AWS, Azure, GCP), including Windows and Linux EC2 instances and container workloads.
Configure, update, and maintain security tools for endpoint protection, log collection, vulnerability scanning, and compliance monitoring.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation. With over 50 years of experience, they foster a collaborative, innovative, and mission-driven environment.
Developing infrastructure to support cloud-based applications.
Creating deployment architect and continuous delivery pipelines.
Designing high-availability approaches, and implementing monitoring architecture.
Nearform is a digital and AI engineering consultancy with a reputation for experience-led modernization. They focus on creating transformative digital products for enterprise customers across the UK and Ireland. Nearformers form a close-knit community built on trust and camaraderie.