Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis.
Monitor and maintain observability using Splunk , CloudWatch , Zabbix , and similar tools.
Investigate issues across AWS services, networking, APIs, and integrations.

Qualifications:

4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles.
Minimum 3 years of hands-on experience with Amazon Connect (CCaaS).
Strong knowledge of AWS services including Amazon Connect, Lambda, S3, DynamoDB, and CloudWatch.

We offer:

Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

Miratech

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises with their values-driven organization and a culture of relentless performance. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.

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