In this role you will be part of a team supporting our Enterprise B2B SaaS platform
As a product support specialist, you will become a product expert who solves issues on our customer’s behalf and ensure that high customer service standards are met
Looking for talented, professional, and technology skilled individuals

Job Responsibilities:

Help develop regular website/application, adoption, usage, and customer support metrics & analytics
Help manage our internal Knowledge Base & Production documentation collateral
Identify and suggest process improvements to improve customer experience

Minimum Qualifications:

Bachelor's degree or equivalent practical experience
1-3 years of experience in customer service for SaaS application support

Preferred Qualifications:

Previous experience working with or support SaaS products
Willing to help provide input and insight for new product features & enhancements

CENTRL

CENTRL is a risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.

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