Customer Support Representative
Remote regions
USBenefits
Unlimited PTO
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About the Role:
- You will provide world-class support.
- You will build trust with customers.
- You will advocate for the customer.
What You’ll Do:
- Respond quickly and accurately to client requests.
- Troubleshoot problems via email, phone, or chat.
- Help shape the product roadmap.
About You:
- Have 1-3 years of customer support experience in SaaS.
- Be a team player and mission-first.
- Effectively assist and advise customers through complex issues.
Fieldguide
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are a remote-first company backed by top investors who value diversity, inclusivity, and supporting each other's growth.