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Technical Support:
- Provide first-line technical support via email, text, virtual meeting, phone, or chat.
- Contribute to team meetings by identifying internal issues and proposing process improvements.
- Maintain accurate client information in Salesforce Cases to track progress toward KPIs.
Responsibilities:
- Configure Mogli and implement basic, pre-packaged automations.
- Actively participate in the product release cycle by testing new package versions.
- Recognize and understand new features/releases in our products and Salesforce.
Mogli Technologies
Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services. They serve a diverse range of clients and are a close-knit, high-trust team dedicated to accelerating their clients' global success.