Associate Customer Experience Operations Manager
Remote regions
GlobalBenefits
3w PTO
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What you’ll be doing:
- Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication.
- Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines.
- Maintain accurate documentation of tool configurations, governance standards, and training resources.
What you need to bring:
- Previous experience in customer operations, enablement, or technical support roles.
- Exposure to CX platforms, CRMs, or customer lifecycle tools.
- Strong technical, problem-solving, and organizational skills.
You’ll enjoy:
- Genuine career opportunities in a company that’s creating new jobs every day.
- Ability to work and grow in a truly flexible environment.
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture.
Lightspeed
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montreal, Canada in 2005, Lightspeed serves retail, hospitality, and golf businesses in over 100 countries with teams across North America, Europe, and Asia Pacific.