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See allBe the Human at the Heart of Support:
- Serve as the primary point of contact for participants and site coordinators.
- Respond to inquiries about payments, reimbursements, account updates, travel support, and platform navigation.
- Keep detailed, clean documentation of interactions and outcomes.
Build the Function from the Ground Up:
- Map and document our support processes end-to-end.
- Identify repetitive tasks and deploy AI tools and automation to handle them at scale.
- Create and maintain FAQs, knowledge base articles, support playbooks, and onboarding resources.
Drive Continuous Improvement Like It's Your Job:
- Spot patterns in support issues and work cross-functionally to address root causes.
- Bring participant and site feedback directly to Product and Operations to influence what gets built next.
Mural Health
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Their mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial.