Support Engineer

Your Impact:

• Efficiently and effectively handle internal support cases, providing timely and helpful resolutions to user issues.
• Design, develop, and implement new features in Python (Django framework) within our internal applications to proactively reduce the support load and enhance user experience.
• Identify and build out automation solutions and user-friendly features for recurring support tasks, improving efficiency and reducing manual effort.

What You'll Do:

• Overhaul and maintain our library of runbooks and self-help documentation, ensuring accuracy, clarity, and ease of use.
• Analyze the current ticket creation process and implement improvements to guide users towards self-resolution and provide more comprehensive information upfront.

What You Bring:

• You should be comfortable making and defending technical decisions, while remaining open to feedback and alternative approaches.
• You'll need to balance technical excellence with business needs and help guide the team toward pragmatic solutions.
• You excel at stakeholder management and can effectively communicate technical concepts to non-technical audiences.