Will play a critical role in supporting Laurel’s growing user base during peak US business hours.
Deliver a superior experience to customers by helping them work through technical issues.
Contribute to strategic initiatives that improve the overall support experience.

What You Will Do:

Doing first-line technical troubleshooting and problem-solving to resolve customer issues.
Educating customers about our product.
Identifying patterns across customer conversations and proactively surfacing improvements to documentation, processes, or the product.

You Will Be A Great Fit If You Have:

Have superior written communication skills – you are an excellent “explainer.”
Have superior problem-solving skills and can think systematically about how software works.
Have a proven track record of driving high customer satisfaction and following through on issues until they’re fully resolved.

Laurel

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, they’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Their team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy.

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