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About the Team:
- Customer & Product Support (C&PS) sits at the intersection of sales, customer success and technical support.
- Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products.
What You’ll Do:
- Act as a key partner to Product and Engineering.
- Lead on wider incident responses in partnership with SRE, ensuring the customer impact is known and acting as a liaison between Engineering and the Support team to ensure customers are receiving the most up-to-date information.
Who You Are:
- You possess a customer-first mindset and enjoy working through complex problems to find solutions.
- You thrive in a collaborative environment and take pride in providing assistance to others, always ready to offer support whenever it’s needed.
AlphaSense
AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.