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What You’ll Do:
- Assist Customer Support Representatives with on-demand live inbound support requests.
- Handle escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases.
- Review, manage and resolve escalated tickets covered within the SCSS Product Area(s).
What You’ll Bring:
- Excellent oral and written communication skills as it relates to technical and product concepts
- Demonstrates a proactive motivation to solve tough technical problems.
- Ability to work independently and as part of a team.
Language Skills Required:
- Fluent in English.
- Demonstrated verbal and written communication skills.
HighLevel
HighLevel empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth with an AI powered, all-in-one white-label sales & marketing platform. With over 1,500 team members across 15+ countries, HighLevel operates in a global, remote-first environment and is building a global community rooted in creativity, collaboration, and impact.