Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Contribute to our back office / tooling roadmap
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. They have raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Respond to live chats and emails within SLA windows and own cases through to resolution.
Troubleshoot account access issues, order and shipping status, and redemption and withdrawal flows.
Identify and escalate fraud, safety, and VIP situations using established playbooks.
Loot Labs aims to make collecting fun. Through Boxed.gg, they are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to fans' doorsteps. They are a remote-first company valued for high autonomy and trust.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors like Andreessen Horowitz and maintain a remote-first culture with hubs in multiple locations.
Respond to customer queries from creators and fans via live chat, phone, and email.
Provide timely, thoughtful, and solution-focused responses.
Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
Fanvue is a fast-growing creator monetisation platform in the creator economy, empowering creators worldwide to directly monetise their audience. Our platform is designed to support creators with the tools they need to connect and grow their audience in scalable, meaningful ways, and we value innovation, ownership, transparency, and speed.
Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch
Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics independently
Investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications
Thatch is a fully distributed early-stage company using technology to change the way America does healthcare. We are described as a happy, friendly, high-velocity team.
Be the first point of contact for customer questions through email, chat, and phone
Become a product expert and function as a first-level problem solver
Escalate issues to the appropriate team while maintaining communication with the affected user
Tremendous provides a platform to send bulk payouts to people in over 230 countries and regions. The company consists of 20,000+ companies and they aim to increase efficiency, flexibility, and fulfillment at work within a culture that embraces remote work, documentation, and fewer meetings.
Partner with Product Managers, Engineering, QA, and business teams to ensure internally developed tools function correctly.
Investigate product issues and ensure clarity on system behaviors to facilitate faster resolutions and informed decision-making.
Provide support to translate user feedback into actionable insights, improving workflows in a remote environment.
Jobgether is a platform that uses AI-powered matching to connect candidates with roles. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.