Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch
Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics independently
Investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
Grow Therapy's mission is to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.
Manage inbound inquiries from small business customers via phone, email, and chat.
Interface with customers at all levels of management, providing guidance and troubleshooting.
Work through creative solutions to answer customer questions and resolve issues.
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, company retreats, and a supportive, entrepreneurial culture.
Provide professional technical support via WhatsApp, Email, and other channels.
Investigate, reproduce, and resolve product-related issues.
Partner with customers to ensure they successfully onboard and fully utilize new features.
Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.
Support customers via live chat, email, and video calls.
Resolve complex technical issues and ensure seamless user experiences.
Analyze trends and provide insights on technical issues.
Newsela is an education technology company focused on delivering meaningful classroom learning. They provide AI-powered solutions designed to drive student engagement and empower teachers.
Solving end user issues quickly and efficiently, with emphasis on providing a great service experience.
Responding to tickets, and maintaining ticket system notes to identify chronic problem areas.
Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.
Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Provide amazing email and phone support to Handshake customers via internal ticketing systems.
Utilize internal tools to manage issues between Customer Support, Customer Success, Product, and Engineering.
Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience.
Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling. The company has leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others.
Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
Contribute to documentation, training materials, and process improvements
Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Their mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.
Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.
Address and resolve complaints or problems, such as billing discrepancies and coverage denials.
Sana is a health plan solution built for small and midsize businesses — designed around their integrated primary care service, Sana Care. They've been remote-first since day one, with a fully distributed team across the U.S., and value curiosity, ownership, and speed—building in the open, together.
Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.
Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.
Provide support to users experiencing product issues or seeking assistance.
Troubleshoot software and platform-related problems reported by users.
Document issues and resolutions within the product support ticketing system.
Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.
Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.
Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Manage customer support requests across ticketing systems, live chat, and phone.
Troubleshoot product issues independently and provide clear, friendly communication.
Identify recurring issues and suggest improvements to workflows and documentation.
MoeGo is dedicated to transforming the future of pet care businesses, from groomers to doggie hotels. They provide comprehensive technology solutions that keep businesses operating smoothly so they can focus on healthy pets and happy pet parents.
Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.
You know what great customer support looks like and you're passionate about delivering it at scale
Investigate and resolve customer complaints and disputes in a professional and empathetic manner
Provide the best customer support by talking directly and honestly with our customers through a variety of different mediums
Monzo is a leading financial technology company committed to providing modern banking solutions. With over 13 million customers in the UK, they've built a banking app that customers love with high daily engagement and award-winning customer support.