Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.

You’ll Be a Good Fit If:

You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
You love problem solving; you’re naturally curious, especially about health tech
Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else

Full Time Employee Benefits:

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.

Grow Therapy

Grow Therapy's mission is to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.

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