Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
Represent Noctrix in direct virtual patient interactions, including training and support.
Serve as a consultant to clinicians during the implementation process.
Capture therapy support needs and provide feedback to product development teams.
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Their team is dedicated to delivering prescription-grade therapy with an outstanding user experience, pioneering the world’s first drug-free wearable therapy for Restless Legs Syndrome.
Provide exceptional member service through prompt and knowledgeable responses.
Maintain ownership of member issues from receipt to resolution.
Assist members with renewal questions and encourage continued care.
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. They are the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
As the first point of contact, you'll assist patients and providers.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They aim to set the standard for the industry and help patients live their best lives and is committed to diversity, equity, and inclusion.
Provide individual, family, and group therapy via secure telehealth.
Conduct comprehensive intakes and assessments.
Develop and implement client-centered treatment plans.
Backpack Healthcare is re-imagining mental health care for children, teens, and young adults. As a clinician-led and minority-owned organization, they believe that when clinicians are fully supported, young people receive the best possible care.
Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health
90% clinical / 10% admin
Must acquire Professional Liability and Bodily Injury coverage prior to taking on clients and have Gaggle listed as Additionally Insured
Gaggle has been supporting student safety and well-being for over 20 years. They’ve partnered with school districts across the country to provide free teletherapy to K-12 students and school staff.
Researching overpayments in instances where payors have paid more than the amount due, and fulfilling refund requests to our payors
Initiating and managing refunds once verified, and ensuring the appropriate steps are taken to return funds
Maintaining accurate records and keeping detailed documentation for transparency, audits, and process improvement
Grow Therapy aims to be the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health
License to provide mental health counseling services is needed (LPC, LCSW, LMHC, LMFT or similar)
Ability to provide therapy services in Portuguese and have strong technology skills
Gaggle has been supporting student safety and well-being for over 20 years. They have partnered with school districts across the country to provide free teletherapy to K-12 students and school staff with no out-of-pocket expenses or insurance billing allowing them to support student's mental health needs.
Provide evidence-based teletherapy to students within our school district partnerships.
Build trusted relationships with students and their families.
Collaborate closely with school counselors and other providers to support student mental health.
Daybreak Health is building a world where every young person has access to the mental health support they need to thrive. As a clinician on our team, you’ll be part of a dedicated, compassionate community of therapists who are passionate about making a real impact.
Provide individual, family, and group therapy via secure telehealth
Conduct intakes, assessments, and client-driven treatment plans
Collaborate with PMHNPs, psychiatrists, peer clinicians, and supervisory team
Backpack Healthcare is re-imagining mental health care for children, teens, and young adults, as a clinician-led, minority-owned company. Their mission is simple: when clinicians thrive, kids thrive.
Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.
Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.
Address and resolve complaints or problems, such as billing discrepancies and coverage denials.
Sana is a health plan solution built for small and midsize businesses — designed around their integrated primary care service, Sana Care. They've been remote-first since day one, with a fully distributed team across the U.S., and value curiosity, ownership, and speed—building in the open, together.
Provide outpatient services through our telehealth program.
Comprehensive benefits package including PTO, medical, dental and vision.
Additional compensation offered to bilingual candidates (Spanish)!
Brave Health expands access to compassionate, high-quality mental healthcare via technology. They are a community health-centered organization dedicated to ensuring that everyone has access to mental healthcare, especially those receiving healthcare through Medicaid and Medicare.
Provide care to diverse populations across the country.
Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Optimize therapist and client experience, focusing on therapy quality & client outcomes.
Lead critical initiatives impacting the company, including end-to-end ownership of new products.
Analyze the impact of product changes and plan next steps based on data.
BetterHelp aims to remove barriers to therapy and make mental health care accessible. They are the world’s largest online therapy service with over 30,000 licensed therapists, valuing employee well-being and professional development.
Support customers via live chat, email, and video calls.
Resolve complex technical issues and ensure seamless user experiences.
Analyze trends and provide insights on technical issues.
Newsela is an education technology company focused on delivering meaningful classroom learning. They provide AI-powered solutions designed to drive student engagement and empower teachers.
Manage and resolve assigned tickets related to customer sentiment, churn risk, and account health.
Proactively monitor accounts to identify risks and implement mitigation strategies to drive retention and customer success.
Dutchie is a technology platform that powers dispensary operations and provides consumers with safe access to cannabis. They have raised over $600M in funding and are backed by investors such as D1 Capital Partners, Tiger Global, and Howard Schultz.
Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.
Build rapport with families, healthcare providers, and insurance companies in a compassionate manner.
Educate potential families about evaluation, treatment, and insurance processes.
Provide excellent customer service and expedite the process for families.
Cranial Technologies researches and treats plagiocephaly (commonly called flat head syndrome). They have treated over 300,000 babies with the DOC Band® and are the leader in pediatric cranial shaping orthoses. They also provide treatment with EarWell® to correct infant ear shapes without surgery, with 600,000+ successful outcomes.
Serve as the lead implementation and support expert for HRIS ancillary platforms.
Deliver consultative guidance on system capabilities tailored to each client’s HR strategy and goals.
Partner with internal teams to ensure cohesive rollout and seamless ongoing support of technology solutions.
ExtensisHR is one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states. Their renowned industry leadership in customer service starts with their people, and they manage over $3 billion in employment-related costs annually.