Source Job

• Provide exceptional member service through prompt and knowledgeable responses.
• Maintain ownership of member issues from receipt to resolution.
• Assist members with renewal questions and encourage continued care.

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. They are the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine.

• Engaging, educating, and qualifying new and existing members on our Surgery Care program offering.
• Providing exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment.
• Partnering with internal clinical professionals in providing member guidance.

Transcarent is the One Place for Health and Care delivering medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.

• Respond to incoming calls efficiently and effectively.
• Answer general questions from patients and confirm, schedule, and reschedule appointments.
• Update patient demographics and collect/verify insurance information.

Vision Innovation Partners aims to protect and restore vision, focusing on great patient outcomes and experiences. They offer opportunities for growth and development, fostering a culture centered on shared values.

• Help and support family caregivers through quality conversations and customer service experiences.
• Answer phones and assist customers with order placement, product questions and guidance, and returns.
• Build customer relationships based on trust, kindness, and reliability.

Carewell is dedicated to providing the most trusted and reputable retail source for caregiving products. Our team is committed to being architects of our own success, striving to improve our teams, partnerships, and solutions to ensure impact and simplicity.

• Answer incoming calls and assist customers, pharmacies, and doctor offices.
• Research information in databases to resolve customer service issues
• Maintain composure in escalated situations

Qualfon delivers engaging interactions and positive experiences. With a mission to help as many people as possible pursue their total vocation, they strive to be the partner of choice for their clients, creating ever-growing job opportunities.

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answering questions about the company, offering accurate information about our products and services.
• Ensuring patient satisfaction and maintaining professional patient support.

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. They combine medical expertise with a supportive, patient-centered approach to help people feel more confident.

• Team members will perform outbound calls to enroll the person into their food box program or to reauthorize the person into the program.
• Have a passion for helping members make decisions that will enhance their healthcare experience
• You will be making a difference in someone’s life!

Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

• Engaging patients over the phone to deliver services, explaining clinical programs and benefits.
• Identifying potential medication and health-related issues and escalating them to the pharmacist.
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally.

Arine is a healthcare technology and clinical services company focused on ensuring individuals receive the safest and most effective treatments. They are backed by leading healthcare investors and collaborate with top healthcare organizations, managing more than 18 million lives across health plans.

• Connect with patients on the Medsien platform, build rapport quickly, and communicate program benefits with clarity and empathy.
• Listen to patient concerns, handle objections with compassion, and help them feel supported as you guide patients step-by-step through the enrollment process with patience and professionalism.
• Manage your patient call pipeline, follow up as needed to ensure smooth enrollment, accurately document all interactions and outcomes in Medsien’s systems, and collaborate with the clinical operations team to ensure patients are welcomed into ongoing care programs.

Medsien is transforming how healthcare is delivered beyond the hospital walls. They are the leading provider of scalable Remote Care Management solutions, blending innovative technology with compassionate human connection and help providers offer continuous, proactive care to patients with chronic conditions.

• Provide accurate information on health plan benefits, eligibility, and claims.
• Handle inbound/outbound calls and respond to email inquiries.
• Deliver an exceptional customer service experience to members and providers.

Evry Health's mission is to bring humanity to health insurance. Their high-technology health plans expand benefits, increase access and transparency, and feature a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL).

• Represent Noctrix in direct virtual patient interactions, including training and support.
• Serve as a consultant to clinicians during the implementation process.
• Capture therapy support needs and provide feedback to product development teams.

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Their team is dedicated to delivering prescription-grade therapy with an outstanding user experience, pioneering the world’s first drug-free wearable therapy for Restless Legs Syndrome.

• Outbound calls, calling members to inform them of their Specialist Management Solutions benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
• Receive inbound calls from members to educate them on their Specialist Management Solutions benefits and provide guidance with appointment scheduling
• Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism

Lantern is a specialty care platform connecting people with the best care when they need it most. They curate a Network of Excellence comprised of the nation’s top specialists for surgery, cancer care, infusions and more, delivering excellent care with significant cost savings to employers and their workforces.

• Manage 100+ outbound and inbound calls to and from our members in a timely manner.
• Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize services.
• Provide concierge level service with every member we connect with and establish a successful rapport to instill trust.

Transcarent is the One Place for Health and Care that brings medical, pharmacy, and point solutions together with a WayFinding experience, a generative AI-powered health and care platform. More than 1,700 employers and health plans rely on them to provide information, guidance, and care to 21 million Members.

• Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling.
• Complete short intake forms to accurately collect demographic, eligibility, and clinical information.
• Schedule patient appointments based on availability, location, and provider match.

Zócalo Health is a tech-driven healthcare provider built for Latinos, by Latinos, developing a new approach to care designed around shared experiences. Founded in 2021, they are backed by leading healthcare and social impact investors and are committed to expanding their reach to serve more members and communities.

• Support providers and patients by managing administrative tasks.
• Ensure compliance, coordination, and continuity of care.
• Manage documentation related to tele-mental health services.

Valera Health is at the forefront of tele-mental health, committed to delivering compassionate mental health care that is accessible and affordable. The company employs a comprehensive care approach, combining therapy and medication management with overall wellness promotion to ensure patients are supported.

• Create a welcoming experience by authentically engaging every caller, every time.
• Thoroughly and accurately answer questions about customers’ healthcare accounts.
• Thoughtfully listen to callers’ needs and provide appropriate solutions.

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They research the most effective cost containment strategies and are driving down the cost of plans with innovative solutions.

• Strengthening the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being.
• Engaging patients and helping them navigate their care, solve their healthcare issues, and improves communication with their medical practice.
• Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Their goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers.

• Communicate with our members via phone and email. exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Accurately document Member interactions and activity

Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions. They have over 3,000 employees in hybrid and work-from-home roles across the United States with hubs in Arizona, California, and Texas and put people first.

• Answer inbound calls with professionalism and customer service.
• Assist with appointment scheduling calls and follow up on missed appointments.
• Triage calls to determine if it is a request, complaint or grievance, and escalate or resolve.

New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. They have over 50 years of experience. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and they are proud to hold Mental Health America’s Platinum Bell Seal.

• Handle a high volume of calls requesting assistance with accessing behavioral health services.
• Prioritize cases based on shifting needs and resources.
• Work with on-call providers to triage requests, organize their workload, and secure documentation.

Array Behavioral Care is a virtual psychiatry and teletherapy practice. They aim to transform access to timely behavioral health care via telepsychiatry solutions and services.