Patient Support Specialist
Benefits
3w PTO
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Role Overview:
- Connect with potential and existing patients by phone.
- Complete brief intakes and educate them about available services.
- Schedule appointments in a fast-paced environment.
Responsibilities:
- Conduct outbound and inbound calls to explain services and assist with enrollment.
- Complete short intake forms to collect demographic, eligibility, and clinical information.
- Document all interactions thoroughly and accurately in the company’s EHR system.
Qualifications:
- 1–2 years of experience in a contact center, customer service, or patient access role.
- Excellent verbal communication skills and comfort making or receiving high volumes of calls daily.
- Bilingual (English-Spanish), both oral and written, is required.
Zócalo Health
Zócalo Health is a tech-driven healthcare provider built for Latinos, by Latinos, developing a new approach to care designed around shared experiences. Founded in 2021, they are backed by leading healthcare and social impact investors and are committed to expanding their reach to serve more members and communities.