New Customer Support Representative

About You:

• You're keen to get involved in an early stage startup and excited for the opportunity to build Monzo in the US.
• You see customer support as central to the product we are building, and might use the knowledge you develop in this role to scale an operational area at Monzo in the future.
• You’ll be a problem solver and a strong advocate for customer experience

Your Day-to-Day:

• You know what great customer support looks like and you're passionate about delivering it at scale
• Investigate and resolve customer complaints and disputes in a professional and empathetic manner
• Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email when needed

What’s in it for you:

• Great Health, Dental and Vision Insurance
• Stock Options
• Generous 401k with 4% employer match