Support Specialist, Contractor

YOUR ROLE:

• Contribute 40 hours per week during our business hours, Monday through Friday.
• Provide amazing email and phone support to Handshake customers via internal ticketing systems.
• Note: email and phone tickets will involve highly technical troubleshooting and workflows.

YOU HAVE:

• Technical Aptitude: Ability to learn technical tools and concepts quickly.
• Communication: Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language.
• Growth Mindset: Positive, eager to learn, utilizes resources, takes and gives feedback.

BONUS POINTS:

• ZenDesk experience.
• EDTech or Higher Edu, customer service, leadership background, majors, courses, certifications.
• Relevant experience in cross - functional communication or close partnerships with various teams