Provide effective support to existing customers via ticketing system or telephonically.
Analyze customer needs, troubleshoot issues, and offer system guidance.
Identify, filter, and escalate tickets to the respective departments.
Deel is an all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. They are among the largest globally distributed companies in the world, with a team of 7,000 spanning more than 100 countries.
Close out aging cases and develop a triage method for case assignments.
Streamline the support case responses and escalation process as well as continue to train and develop the team members.
Focus on development, supporting your team and client escalations.
Wurk provides an all-in-one workforce management solution to employers in highly regulated industries. They've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Maintaining account orderliness and ensuring field agent assignment.
Updating accounts with new client information and communicating escalations.
Facilitating successful collateral recovery with product and service knowledge.
Motorola Solutions is a global company focused on building and connecting technologies to help protect people, property, and places. It fosters collaboration for safer communities, schools, hospitals, and businesses, uniting a close-knit community in the relentless pursuit of safety everywhere.
Administer global leave of absence programs end-to-end, partnering with regional People teams to ensure compliance, accurate tracking, and a positive employee experience.
Perform ongoing benefits and payroll reconciliations, identify and resolve discrepancies, and collaborate with vendors and internal payroll partners to maintain accurate records.
Serve as the primary point of contact for employee benefits and leave-related inquiries, including support during new hire onboarding.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They have a kind and talented team, with many members succeeding without prior security experience, and are committed to hiring diverse talent and providing an inclusive work environment.
Contact potential customers and showcase how Patriot’s software can benefit their business.
Provide personalized customer service via phone, live online chat, or email, guiding new customers through the initial setup process.
Constantly learn and expand on software knowledge, including new features, and accounting and payroll skills to help solve customer problems.
Patriot Software is a remote-first, product-led tech company committed to making accounting and payroll fast, simple, and affordable for millions of American businesses. With over 175 team members across the U.S. and a collaborative office hub in Canton, Ohio, they foster connection, growth, and high trust.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Provide excellent customer service to our customers at all times.
Troubleshoot, problem solve, and resolve customer issues.
Document, track, and monitor problems to ensure timely resolution.
EPlus believes technology is a people business and delivers solutions that make a real difference. Their team is passionate, skilled, and driven to deliver solutions that make a real difference and values collaboration, innovation, and extraordinary results.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Process routine payroll transactions, including time and attendance, leave audits, and payroll adjustments.
Support retirement-related payroll actions, including retirement deductions and survivor benefit applications.
Assist with complex payroll disbursement activities, including prior service costing actions.
OBXtek, headquartered in McLean, Virginia and founded in 2009, is a fast-growing leader in the government contracting field. They are committed to enhancing customers’ knowledge and innovation using technology, collaboration, and education through trained professionals.
Administer multi-state U.S. payroll, ensuring accurate and timely processing.
Manage health and welfare benefits administration, including open enrollment.
Serve as the primary point of contact for employee payroll and benefits questions.
Nirvana is revolutionizing commercial insurance using data and AI to enable a safer world. With over $270 million raised and support from top VCs, their leadership team scales multi-billion-dollar companies while ensuring a collaborative, distributed team culture.
Answer calls from customers looking to schedule service jobs
Set up new customer accounts and locations
Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours
Michael Bonsby HVAC, Plumbing & Electrical provides top tier service to the Maryland, Virginia and Washington D.C. communities. They have over 20 years of experience and treat their team members with the same level of dedication and care as their customers.
Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Monitor customer health metrics to identify renewal risks early and take corrective action.
Identify and qualify potential expansion opportunities within assigned accounts.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Jerry.ai is a fintech startup helping car owners save time and money. They have over 5 million customers and have expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. They have a strong call center footprint and operations across multiple countries with 10,000+ employees.
Own end-to-end payroll operations across Canada, the US, and the UK, ensuring accuracy, timeliness, and compliance
Oversee global benefits programs, including enrollments, renewals, vendor management, and employee support
Identify opportunities to automate payroll and benefits workflows to reduce manual effort, errors, and cycle time
Solink helps businesses know sooner and act faster by transforming video security into real-time operational insights. Their cloud-based platform integrates seamlessly with existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. Solink is trusted by over 30,000 locations across 32+ countries.
Act as the point of contact for employee inquiries.
Oversee Open Enrollment and provide employee support.
Goldbelt Incorporated is an Alaska Native Corporation headquartered in Juneau, Alaska, aiming to positively impact over 4,200 Alaska Native shareholders. They manage over 30 subsidiaries with a shared service center model based out of Herndon, Virginia, rewarding team dedication and hard work.