Support Specialist
Remote regions
GlobalBenefits
3w PTO
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Key Responsibilities:
- Respond to chats and emails within SLA windows.
- Troubleshoot account access, order status, and redemption flows.
- Identify and escalate fraud, safety, and VIP situations.
Qualifications:
- 1–3 years in high-volume customer support.
- Strong written English with the ability to adapt tone.
- Comfortable managing multi-tab workflows with fast typing.
Experience That Gives You an Edge:
- Background in gaming, collectibles, or e-commerce.
- Working knowledge of payments and order fulfillment.
- Familiarity with crypto and Web3 concepts.
Loot Labs
Loot Labs aims to make collecting fun. Through Boxed.gg, they are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to fans' doorsteps. They are a remote-first company valued for high autonomy and trust.