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Responsibilities:
- Manage and respond promptly to support tickets.
- Escalate complex cases to our QA and Software Engineering teams.
- Create and update data/information to help optimize future automated responses.
Requirements:
- Pursuing or have completed a degree in IT or related field.
- 2+ years in customer service or technical support.
- Advanced or Fluent English.
Ideal Profile:
- Comfortable with routine tasks that require concentration.
- A natural curiosity and the agility to find solutions.
- A team player who communicates clearly.
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