Customer Success Account Manager

Renewal Ownership & Commercial Focus:

• Own GRR as your primary metric by ensuring every Commercial account renews.
• Proactively identify expansion opportunities and bring them to the AE with a clear business case.
• Build and maintain accurate renewal forecasts, risk flags, and health signals across your portfolio.

Relationship Building & Stakeholder Management:

• Map every account to know the economic buyer, technical champion, and skeptic.
• Build genuine, trusted relationships across your accounts.
• Lead regular customer touchpoints, QBRs, and business reviews to connect Upbound's progress to outcomes.

Technical Curiosity & Platform Adoption:

• Stay genuinely curious about Crossplane, Kubernetes, and the infrastructure platform space.
• Partner with SAs to understand implementation status, adoption blockers, and technical health.
• Champion Upbound's product vision with your customers and build the stickiness that makes Upbound a need to have.