Source Job

• Own and exceed retention (GRR) and expansion (New ARR) targets.
• Build multi-threaded relationships across business and executive stakeholders.
• Identify and qualify upsell and cross-sell opportunities based on customer goals.

ABBYY is a trusted partner for purpose-built AI and intelligent automation, solving complex problems for enterprise customers. They have over 600 employees across 15 countries and foster a culture of respect, transparency, and simplicity.

• Own and grow a book of existing customers by identifying upsell and cross-sell opportunities
• Proactively outbound into strategic accounts using creative, personalized tactics
• Lead customers through consultative discovery to match them with higher-tier solutions that fit their evolving workflows

Instrumentl is a mission-driven startup that helps the nonprofit sector drive impact, aiming to be the most-loved grant discovery and management tool. They are a hypergrowth YC-backed startup with over 3,000 nonprofit clients and emphasize a customer-focused, experimental, and collaborative culture.

• Own key customer relationships to drive measurable business outcomes and expand footprint.
• Lead new customer onboarding and drive product adoption, while monitoring health metrics.
• Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.

Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.

• Own the full renewal lifecycle for a defined set of customers.
• Execute standard renewal motions by documenting renewal risks and customer engagement steps.
• Monitor account health using usage trends, support history, and sentiment.

Ivanti empowers IT and Security teams across the globe. Ivanti values every voice and builds and delivers world-class solutions for its customers through diverse and inclusive hiring, decision-making, and a commitment to its employees and partners.

• Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
• Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
• Proactively drive customer adoption and mitigate retention risk.

Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.

• Develop and own a targeted account list and develop a territory plan for winning business with companies between 201-2,000 employees
• Manage the customer buying journey from start to finish, providing subject matter expertise and guidance to prospective customers
• Meet or exceed monthly and yearly revenue targets

Deel is an all-in-one payroll and HR platform for global teams. They are one of the largest globally distributed companies with a team of 7,000 spanning more than 100 countries, with a connected and dynamic culture that drives continuous learning and innovation.

• Manage software renewals for assigned accounts, ensuring timely and successful contract renewals.
• Identify opportunities to upsell and cross-sell additional software licenses, modules, or services to existing clients.
• Develop account plans and strategies to achieve upselling and renewal objectives.

Panopto is the most customer-centric learning technology company in the world and the leader in visual and audio-based learning. They empower organizations to share knowledge effortlessly. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users.

• Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
• Drive renewals and identify opportunities to upsell and expand existing accounts
• Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.

• Primary owner of customer relationship and account strategy
• Be a trusted advisor to customers while developing relationships with multiple stakeholders
• Accountability for customer retention and subscription renewal process

Onit is redefining the future of legal operations through the power of AI with a cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.

• Own the health, retention (90%+), and expansion (10-15%) of our mid-market customer portfolio.
• Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business.
• Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes.

Runway is building AI to simulate the world through merging art and science; they believe that world models are at the frontier of progress in artificial intelligence. Their team consists of creative, open minded, caring and ambitious people who are determined to change the world.

• Serve as the primary point of contact for a dedicated book of B2B vendors, managing the relationship from onboarding through renewal.
• Proactively identify upsell and cross-sell opportunities, driving expansion revenue by identifying unsold inventory and optimizing client bidding strategies.
• Analyze campaign performance metrics (CTR, CPL, CVR) and translate complex data into actionable recommendations during strategy calls with client executives.

They are a SaaS company operating in digital marketing strategy. They are a fast-paced, high-growth startup environment.

• Own gross and net retention across the AM organization.
• Drive consistent upsell and expansion performance across both Enterprise and Strategic segments.
• Coach managers on performance management, forecasting discipline, and strategic account thinking.

Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Backed by top investors, they've raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.

• Developing, managing, and expanding customer relationships.
• Identifying customer needs and guiding clients through the full sales lifecycle.
• Collaborating with internal technical teams and vendor partners.

IT Management Corporation (ITMC.net/101VOICE) delivers IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, they have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms.

• Own and manage a portfolio of high-value enterprise accounts, identifying and executing opportunities to increase ARR.
• Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using solutions.
• Track, measure, and report NRR, ARR, growth, and customer adoption trends.

Appfire is a remote-first company that creates software empowering teams to break silos and collaborate seamlessly. With over 850 employees across 28 countries, they foster an environment where everyone is respected and invested in for professional and personal growth.

• Own GRR as your primary metric and ensure every Commercial account renews, resolving any risk to renewal well in advance.
• Proactively identify expansion opportunities like platform consolidation and services upsell, creating a clear business case.
• Build strong relationships across accounts, understand stakeholder roles, and connect Upbound's technical progress to business outcomes.

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. They partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence and supports Fortune 500 companies and platform engineers across 100+ countries.

• Navigate commercial/contractual discussions with customers and retain revenue at scale.
• Partner with Product, Customer Enablement, and RevOps to implement digital engagement solutions.
• Create a cohesive renewal experience for customers together with the commercial teams.

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. Following our recent Series E funding round, our valuation stands at $4 billion.

• Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr.
• Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion.
• Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).

Roofr is obsessed with gathering customer feedback to shape, prioritize, and launch the products they truly need. They have an amazing culture, strong financials, and best-in-class company metrics.

• Develop open and effective channels of communication with each named account.
• Nurture and develop strong relationships with C-level execs and key stakeholders.
• Collaborate internally with a dedicated Customer Success Manager.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees and prioritizes well-being.

• Own the revenue and key relationships with an assigned customer portfolio.
• Develop strong relationships with key customer stakeholders across functions and job levels.
• Earn the right to renew contracts while identifying opportunities for account growth.

Level AI is a Series C enterprise SaaS startup reimagining the contact center. Their AI-native platform helps companies transform customer engagement. Backed by top-tier investors, they work with some of the world’s most customer-centric brands. Level AI is growing fast and looking for passionate, driven people.

• Act as the primary point of contact for assigned Enterprise customers.
• Own the full post-sales lifecycle, including onboarding and renewal execution.
• Build trusted relationships with users and executive sponsors.

Airship helps brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They empower teams to create personalized experiences across channels and foster customer relationships.