Mid-Market Customer Account Manager

How you will make a difference:

• Own a portfolio of accounts in the $20K–$200K ACV range, driving renewals, expansion, rightsizing, and vendor consolidation.
• Translate Iterable’s AI-powered, cross-channel capabilities into measurable customer value.
• Lead commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning.

You’ll get to:

• Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.
• Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.
• Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.

We are looking for people who have:

• Have SaaS experience in sales, account management, or commercial roles tied to recurring revenue.
• Bring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos.
• Demonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.