Own and manage the full renewals pipeline, including a rolling 120-day forecast with clear visibility into at-risk accounts.
Encoura is a data and technology company purpose-built for higher education, helping institutions and students make smarter, more connected decisions. Since 1972, the company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
Execute the renewal process to ensure ARR is retained or expanded.
Build and maintain strong relationships with clients to understand their needs.
Analyze renewal metrics and trends to identify areas for improvement.
1Password provides secure and user-friendly password management and identity protection solutions. They have over 180,000 businesses using their product and value diversity, innovation, and personal growth, offering a collaborative environment.
Act as primary customer success contact for assigned customer portfolio
Drive adoption of newly released features and analytics tools
Forecast renewals and expansion revenue accurately
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
1Password is building the foundation for a safe, productive digital future. They provide a human-centric approach to cybersecurity . They have over 180,000 businesses using their product and have also teamed up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
Own and execute inbound-led net-new opportunities within EMEA.
Lead expansions within existing accounts when scope and complexity allow.
Own renewals requiring active customer engagement, risk mitigation, or expansion discovery.
Mattermost is a collaborative workflow solution provider for defense, intelligence, security, and critical infrastructure organizations. They are trusted by governments, financial institutions, and technology companies for secure, efficient operations.
Own renewals end-to-end for your book of Aplos customers, including planning, outreach, renewal execution, and retention outcomes.
Drive product adoption and value realization by guiding customers through best practices and helping them successfully use Aplos.
Own expansion outcomes within your customer base by identifying opportunities, running discovery and partnering across teams to progress opportunities.
Velora was formed when Aplos, Raisely, and Keela combined to help nonprofit organizations thrive. They offer a suite of tools spanning fundraising, donor management, financial tracking, and communications, aiming to reduce complexity for nonprofits. Velora has merged teams and teams dedicated to specific product.
Oversee the entire renewals process, ensuring that customer contracts are renewed accurately and on time.
Collaborate with various teams such as Sales and Customer Success to drive revenue retention and customer satisfaction.
Enhance operational efficiency and compliance, directly impacting the partner's growth.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
Articulate the value of the company to the customer through measurable ROI.
Negotiate long-term renewals and secure revenue uplift.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
Newsela delivers authentic, real-world content from trusted sources, tailoring it for K-12 classrooms. They offer texts at five reading levels, ensuring accessibility for all learners, and serve over 3.3 million teachers and 40 million students with personalized content.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Define and reinforce outcome-oriented success metrics.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen's mission is to make visual storytelling accessible to all. They aim to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Own commercial strategy and performance for assigned Enterprise accounts
Lead all commercial motions, including pricing, packaging, proposal creation, negotiation, and contract execution
Drive renewal readiness by tracking key dates, securing timely signatures, and removing blockers to keep renewals on schedule
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform that enables brands to deliver consistent, meaningful interactions.
Lead new customers from signed contract to fully live on Endless.
Build strong relationships with key stakeholders at each brand, proactively identify risk, and drive renewals.
Deeply understand each customer's operations so you can identify expansion opportunities.
Endless Commerce is an AI-powered CommerceOS that helps consumer brands manage omnichannel operations. They serve brands scaling from $1M to $500M+ in revenue, providing real-time inventory visibility, EDI, purchase order automation, and supply chain intelligence.
Work alongside the GTM Leadership teams to review existing workflows and recommend improvements
Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes
Manage and maintain the sales technology stack, ensuring data integrity and system efficiency, and owning vendor relationships
Docker makes app development easier, allowing developers to focus on their priorities. They are a remote-first team spanning the globe, uniting a passion for innovation and great developer experiences, and they have over 20 million monthly users.
Assist the Renewals team with tracking, preparing, and processing customer renewal opportunities
Support customer communications and follow-ups to ensure a smooth renewal process
Help analyze data to identify trends, risks, and opportunities in the renewals pipeline
Commvault is the gold standard in cyber resilience. They empower customers to uncover, take action, and rapidly recover from cyberattacks, keeping data safe and businesses resilient. For over 25 years, more than 100,000 organizations have relied on Commvault.
Develop open and effective channels of communication with each named account.
Nurture and develop strong relationships with C-level execs and key stakeholders.
Collaborate internally with a dedicated Customer Success Manager.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees and prioritizes well-being.
Identify new prospective customers and own the commercial process from initial engagement to contract signing
Develop innovative applications for our software and experiment within customer conversations
Craft compelling stories that articulate the value and potential of our technology to businesses
Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence. The team consists of creative, open minded, caring and ambitious people determined to change the world.
Serve as a primary point of contact for a portfolio of customers, building strong, long-term relationships.
Manage renewals and support account retention in partnership with Customer Success.
Monitor account health and key performance indicators, identifying risks and opportunities early.
Customer.io's platform is used by over 8,000 companies, from startups to global brands, to send billions of emails, push notifications, in-app messages, and SMS daily. They power automated communication that people actually want to receive and appear to have a collaborative team culture.