Perform analyses of data related to customer usage and buying patterns
Prepare and present presentations to relevant stakeholders
Analyze open ended customer feedback and identify key insights
Quantum Metric helps organizations put customers at the heart of everything they do by providing a platform to understand the digital customer journey. They capture insights from 40 percent of the world’s internet users and have been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years.
Monitor client volume trends and identify changes or anomalies affecting performance.
Resolve client issues, including inquiries and escalations.
Participate in scheduled client calls to support issue resolution, solution agreement, and relationship management.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They have a team of 25,500 people across 32 countries and are listed on the London Stock Exchange (EXPN).
Own retention and renewals, lead renewal timelines and conversations.
Maintain accurate renewal forecasts and risk tracking, identify churn risk.
Act as the main customer point of contact and manage communication.
Pipe17 provides an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs. They connect sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real-time visibility. The company is backed by GLP Capital Partners.
Support the Business Development team by maintaining accurate records in our CRM.
Assist with organizing account and pipeline data to improve reporting, visibility, and overall sales operations.
Support outbound outreach efforts through email and LinkedIn campaigns, including list-building, contact enrichment, and prospect research.
Surefire Cyber is redefining the incident response model by delivering a swifter, stronger response to cyber incidents. Their client-centric approach provides clients the confidence needed to prepare, respond, and recover from cyber incidents and fortify their cyber resilience after an event.
Assist the Security team by supporting Security Partners in completing centralized tasks.
Help complete security assessments for new enterprise development and other changes.
Support risk assessment activities, including reviewing and adjusting risk ratings or escalating.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, Experian has a team of 22,500 people across 32 countries, and they invest in people and new advanced technologies to unlock the power of data.
Own renewals for Growth customers, managing a high-volume book of business.
Drive renewal motions end-to-end, including outreach, negotiation, contract execution.
Proactively identify churn risk and take action to mitigate through value reinforcement.
Common Room is a customer intelligence platform that captures buying signals, giving companies AI enrichment and automation to reach the right person at the right time. They've raised over $50 million from top-tier investors and are backed by operators from fast-growing companies.
Serve as the primary point of contact for renewal.
Identify low-effort add-ons and expansion signals.
Maze is a user research platform helping companies build the right products faster by making user insights available at the speed of product development. They are a Series B company backed by top-tier investors with a global remote workforce driven by their core values.
Design and implement a zero-touch renewal process for the Digital segment.
Shift support-heavy tasks out of manual CSM workflows.
Launch automated adoption sequences that drives a 15% increase in product adoption.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.
Identify and centralize existing internal data and external industry reports.
Build a comprehensive database of competitors.
Monitor industry publications, regulatory filings, and news cycles.
Voyager is a defense, national security, and space technology company committed to advancing transformative, mission-critical solutions. They tackle complex challenges to unlock new frontiers, fortify national security, and protect critical assets, leading in technological and operational superiority from ground to space.
Own renewals and expansion for a portfolio of strategic customers
Partner with Customer Success Directors to show customers the real value they get from Hirevue
Forecast and track renewal performance
Hirevue transforms the way organizations discover, engage, and hire talent. Its end-to-end hiring platform features video interviewing, assessments, and conversational AI, serving over 1200 customers globally and hosting millions of interviews.
Own the end-to-end renewal lifecycle for customer contracts.
Develop and execute account-level renewal strategies to protect recurring revenue.
Identify opportunities to expand footprint through upsell and cross-sell.
GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by over 100,000 organizations. They foster a high-performance culture driven by values and knowledge exchange, enabling team members to reach their full potential.
Work alongside the GTM Leadership teams to review existing workflows and recommend improvements
Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes
Manage and maintain the sales technology stack, ensuring data integrity and system efficiency, and owning vendor relationships
Docker makes app development easier, allowing developers to focus on their priorities. They are a remote-first team spanning the globe, uniting a passion for innovation and great developer experiences, and they have over 20 million monthly users.
Assist in developing business strategies using data.
Promote labs to adopt the Dashlabs platform.
Manage client relationships effectively.
Dashlabs.ai provides a single, end-to-end platform for automating and optimizing healthcare and medical diagnostic lab operations, including integration with any lab machine. They believe access to quality diagnostics and healthcare is a human right, offering an easy-to-use, quick-to-deploy integrated system.
Support a team of Customer Success Managers with day-to-day operational execution.
Prepare materials for customer meetings, QBRs, and executive reviews.
Track licensing renewals, contract milestones, and expiration dates.
CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base. Their team members are self-starters who are comfortable wearing multiple hats and operating in a fast-growing, high-accountability environment.
Research and apply modern best practices to governance documents.
Track corporate legal news, including case developments and enforcement actions.
Commvault is the gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks, ensuring data safety and business resilience. With over 25 years of experience, Commvault serves more than 100,000 organizations and a vast partner ecosystem, reducing risks and improving governance.
Utilize inventory forecasting software to identify and track product trends and life cycles.
Analyze trends, historical demand, and customer input to identify accurate purchase quantities and timing.
Design metrics and prepare reports to analyze in stocks, and create stocking orders based on forecasting analyses.
SupplyHouse.com is an e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value every individual team member and cultivate a community where people come first, celebrating diversity and empowering everyone to reach their full potential.
Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Monitor customer health metrics to identify renewal risks early and take corrective action.
Identify and qualify potential expansion opportunities within assigned accounts.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Complete a brief Customer Service training to learn tools, workflows, and service standards
Help create and update training materials, guides, and process documentation
Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions
SupplyHouse.com is an e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value their team members and cultivate a supportive community through their core values of Generosity, Respect, Innovation, Teamwork, and GRIT.