Customer Success Specialist

Customer Success Operations:

• Support a team of Customer Success Managers with day-to-day operational execution
• Build and maintain customer account documentation, notes, and records
• Track customer action items and ensure follow-through

Meeting and Communication Support:

• Prepare agendas, presentations, and supporting documentation for customer meetings
• Capture and distribute meeting notes with clear action items and owners
• Maintain organized customer communication records

Renewal and Licensing Support:

• Track licensing renewals, contract milestones, and expiration dates
• Support renewal workflows and follow-up activities