Renewals Specialist

Revenue Retention:

• Execute the renewal process to ensure ARR (Annual Recurring Revenue) is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
• Oversee the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts.

Customer Relationship Management:

• Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.
• Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues.

Data Analysis and Reporting:

• Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
• Gather customer feedback and insights to inform product development and improve overall customer satisfaction.