Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Develop and execute the Digital Customer Success strategy.
Recruit, manage, and develop a high-performing Digital Customer Support team.
Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.
symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.
Design and implement a zero-touch renewal process for the Digital segment.
Shift support-heavy tasks out of manual CSM workflows.
Launch automated adoption sequences that drives a 15% increase in product adoption.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.
Design and execute scaled outreach programs that support customers through key lifecycle moments.
Create and deliver standardized performance communications, including email campaigns and educational content.
Partner with teams across the organization to align messaging and ensure customer needs are met.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle
Solink provides businesses with tools to know sooner and act faster by transforming video security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, they're growing rapidly and have been recognized by Deloitte’s Fast 50™ and Fast 500™.
Own onboarding outcomes and use data to improve them.
MoeGo is on a mission to transform the future of pet care businesses, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy, and they deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end.
Own a portfolio of strategic customers across onboarding, adoption, retention and more
Lead structured onboarding programs to drive time-to-value and long-term success
Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment
Didero is building the autonomous supply chain, starting with agentic supplier management, to automate time-intensive workflows with AI agents. They are backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
Lead and scale a team of CSMs focused on product adoption and value delivery.
Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
Build scalable systems and collaborate cross-functionally to enhance the customer journey.
CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.
Conduct QBRs and strategic reviews, aligning product usage with customer objectives and KPIs.
Proactively identify and address retention risks.
Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, it's recognized for innovation and global impact. They foster a collaborative and growth-oriented culture.
Design and lead proactive programs to maximize adoption of AI solutions.
Act as the primary advocate for partners, ensuring their needs are addressed.
Troubleshoot problems, working cross-functionally with engineering, product, and data teams.
CollegeVine deploys powerful AI agents in complex, regulated industries, specializing in building the systems that enable autonomous agents to operate entire functions securely and reliably. Originally founded in 2016, they have raised over $66m in venture funding and became a fully remote company in 2020.
Rapidly assess usage signals across floating accounts and design lightweight interventions
Execute outbound/inbound campaign setups, sequencing, enrichment, and AI prompt workflows
Identify common GTM patterns and templatize solutions for reuse across the scaled customer base
Apollo.io is the leading go-to-market solution for revenue teams. They provide sales and marketing teams with easy access to verified contact data and tools to engage and convert these contacts in one unified platform. The company has over 500,000 companies and millions of users globally.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives.
Own client communication to ensure a streamlined client experience.
Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities.
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.
Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs.
Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application.
Enable CSMs to confidently drive product adoption, value realization, and renewal readiness.
Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Among the largest globally distributed companies in the world, Deel has a team of 7,000 spanning more than 100 countries with a connected and dynamic culture.
Own 15+ concurrent implementation engagements, primarily for growth and commercial customers.
Deliver programmatic, playbook-driven onboarding using established Common Room frameworks, templates, and workflows.
Lead customer milestones like kickoff calls, configuration sessions, and training with clarity and confidence.
Common Room is an AI GTM Platform that empowers teams with AI agents built on buyer intelligence. They unify every signal across the full buyer journey into one view, helping teams target the right individuals with the appropriate message and timing. They are backed by top-tier investors and operators and have raised over $50 million.
Guide new customers through the full onboarding lifecycle.
Serve as the primary point of contact during onboarding.
Partner with customers to define goals.
Our client is a fast-growing SaaS company that helps businesses simplify and automate sales tax compliance. As part of the Customer Success organization, they aim to deliver an effortless and accurate solution that enables customers to stay compliant while focusing on growing their business.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding, portal training, and general education.
Monitor performance metrics, identify trends, and provide actionable insights.
Jobgether helps candidates get their applications reviewed quickly, objectively, and fairly against the role's core requirements using an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company, where the final decision and next steps (interviews, assessments) are managed by their internal team.
Support a large, pooled portfolio of customers and establish healthy usage habits.
Deliver high-impact engagements across onboarding, activation, and value milestones.
Monitor customer health, addressing signals of risk or opportunity.
1Password is building the foundation for a safe, productive digital future. They innovated the enterprise password manager and pioneered Extended Access Management, a new cybersecurity category. At 1Password, they prioritize collaboration, clear and transparent communication, receptiveness to feedback.
Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts; act as a primary point of contact and build trust through timely and proactive communication.
Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success, positioning partnerships for renewal and expansion.
Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems.
FutureFit AI helps more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Their AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale; the team consists of 30-50 employees across the US and Canada and they are committed to creating an inclusive environment for all employees.