The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Work with ServiceNow partners to produce new business.
Ensure our partners help provide successful projects to customers.
Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.
ServiceNow's intelligent, cloud-based platform seamlessly connects people, systems, and processes to empower organizations. With over 8,100 customers, including 85% of the Fortune 500®, they are a global market leader, bringing innovative AI-enhanced technology.
Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle
Solink provides businesses with tools to know sooner and act faster by transforming video security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, they're growing rapidly and have been recognized by Deloitte’s Fast 50™ and Fast 500™.
Respond to customer, partner, and internal sales team requests related to training services.
Develop and improve processes for the smooth implementation of training programmes.
Solve logistical and training class delivery issues with minimum impact to participants.
ServiceNow began in San Diego, California, in 2004 and has become a global market leader. They bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.
Support territory strategy and planning to improve vertical agreement.
Support customers to envision the value of a digital transformation.
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge.
ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They offer an intelligent cloud-based platform that connects people, systems, and processes to empower organizations, fostering smarter, faster, and better ways to work.
Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Partner with customers to drive adoption of AI, speech, and developer tools.
Administer onboarding, enablement, and best practices to ensure successful product deployment.
Own commercial outcomes for assigned accounts, including renewals, upsells, and cross-sell opportunities.
Jobgether is a platform that helps job seekers find employment. They focus on AI-powered matching processes to ensure applications are reviewed quickly, objectively, and fairly.
Turn customer insights into action by shaping how internal teams and Partner implementers unlock AI capabilities and deploy best practices.
Arm scale teams with the insights and materials they need to win, then amplify our product suite through high-impact enablement events.
Translate what customers need into product development that hits the mark every time.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Drive transformation within strategic customer partnerships, guiding them in building best-in-class enterprise data compliance.
Guide customers to leverage Transcend to unblock and accelerate their AI initiatives.
Help Fortune 500 leaders build an AI-ready data foundation.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are backed by top-tier investors and serve some of the world's most iconic brands, with an ambitious and passionate team that enjoys tackling important future-focused problems.
Develop and execute a strategy to grow ServiceNow AI adoption through partners.
Drive sourced pipeline through partner-led AI opportunities and GTM campaigns.
Build AI capability within the partner ecosystem through enablement and certifications.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes, empowering organizations to work smarter and faster.
Build and maintain strong relationships with ServiceNow’s Global Partners, focusing on AI practice expansion and adoption.
Guide partners in adapting their global business strategies and reference architectures to prioritize ServiceNow AI as a driver of customer value and partner growth.
Lead global business development initiatives to drive joint AI pipeline creation with measurable business outcomes.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Drive adoption of the audio AI platform across Southern Europe.
Analyze product usage and performance to identify and address issues.
Identify expansion opportunities and drive renewals and upsells.
Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own agent outcomes for strategic accounts end-to-end.
Deploy AI agents, drive automation rates, identify what's blocking progress, then build the platform fix
Work directly with enterprise CX leaders to design AI transformation roadmaps that you'll help execute
Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. They are a small, distributed team that punches way above their weight; building leverage into everything they do.
Drive customer adoption of the platform across core speech models and creative tools.
Administer onboarding and enablement strategies for diverse products.
Analyze product usage to identify friction points and unblock adoption.
Jobgether is a platform that uses AI-powered matching process to ensure the applications are reviewed quickly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Act as the primary point of contact for clients, addressing questions, providing guidance, and ensuring a seamless partnership experience.
Own and manage a book of business, ensuring each client achieves measurable outcomes tied to their ACX goals.
Partner with clients to deploy, scale, and mature their ACX programs using Ada’s ACX Framework as a blueprint for success.
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands and is backed with over $250M in funding.
Partners directly with customers across Southern Europe to drive adoption of the ElevenLabs platform.
Administers onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems.
Analyzes product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use their technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.
Provide pre-sales support and technical advice to partners.
Assist partners in building practices for customer outcomes.
Evangelize ServiceNow mindshare to the partner community.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. The company's cloud-based platform connects people, systems, and processes to empower organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
Build strong, senior-level relationships with MLS leadership.
Develop and execute tailored growth strategies.
Maintain consistent account management practices.
CubiCasa is developing a scalable way to acquire property interior data by helping real estate professionals capture floor plans with their mobile app. Since 2015, they have delivered over 3,000,000 floor plans to thousands of companies, valuing collaboration, simplicity and customer satisfaction.
Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. They have processed over 50,000 years of audio and transcribed more than 1 trillion words.