Serve as a key member of the Partner Success team and as part of the Customer Success leadership team.
Develop processes and practices to standardize how partner issues are handled and resolved.
Grow and develop the skill set of the account management team.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility. They are a team of problem solvers and innovators who celebrate their differences and know that their unique perspectives make them stronger and well-positioned for success.
Serve as the operational point of contact for partner accounts.
Partner cross-functionally with coaching operations, product/engineering, sales, and leadership teams.
Build and maintain partner-facing documentation and internal operations manuals.
Mento is a human and AI coaching company with the mission to help people perform their best at work. They’re empowering employees at the fastest-growing companies and are backed by leading VCs including Slow Ventures, M13, and Twelve Below. They foster a workplace built around trust, respect, collaboration, and having fun.
Identify new buying centers within existing customer relationships.
Introduce customers to high-value solutions.
Convert curiosity into measurable revenue growth.
OpenSesame is transforming workforce development with an AI-powered marketplace of over 50,000 skill-building courses. They help organizations build skills and stay compliant through a high-quality content catalog and seamless LMS/LXP integrations.
Own broker relationships end-to-end, understanding their deals and driving platform value adoption.
Develop educational resources and community, serving as their internal advocate for product feedback.
Design and run community experiences, encouraging brokers to share wins and best practices.
Iconic is building the modern platform for business brokers – combining technology, support, and community to help brokers run more successful, scalable practices. They care deeply about execution, speed, and broker success, making it a great place to grow and influence product and strategy.
Play a pivotal part in driving customer retention and revenue growth.
Serve as the main point of communication between customers and partner brands.
Foster long-term partnerships and ensure the delivery of superior service.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the primary post-sale partner, building trusted, strategic relationships.
Lead onboarding and training, monitor account health, and deliver regular business reviews.
Identify process improvements, strengthen internal workflows, and influence customer success strategy.
Mural Health's mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. They are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Act as the primary strategic and operational contact for assigned GI practice partners.
Own and optimize critical workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication.
Collaborate closely with Clinical Ops, Product, Engineering, RCM, and Engagement teams.
Salvo Health focuses on chronic gut health and metabolic conditions, such as IBS and obesity. They assign patients a care team and offer app-based care with Remote Patient Monitoring, partnering with the patient’s local doctor for continuous care.
Focus on a smaller number of high-value strategic accounts to develop and execute comprehensive account strategies.
Proactively identify risks and project manage internal stakeholders to address customer issues in a timely manner.
Build relationships with senior stakeholders and collect product and operational feedback to drive adoption of platform features.
Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. As one of the largest globally distributed companies in the world, Deel's team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.
Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
Develop and execute customer success plans aligned to customer business goals
Serve as the primary point of contact and trusted advisor for assigned customers
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Manage a portfolio of assigned accounts and build long-term relationships.
Provide strategic guidance and ensure customers maximize their ROI.
Identify growth opportunities and negotiate renewal contracts.
Civitas Learning helps colleges and universities apply their vast student data to maximize institutional impact and improve student outcomes. They have an all-in-one Student Impact Platform which creates actionable insights, with adaptable analytics based on models built for each institution and higher education expertise.
Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Their solutions support essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
Develop a comprehensive understanding of entire OVG GP client portfolio.
Extensively research target categories for OVG properties providing recommendations and insights as realized.
Maintain a high level of knowledge of all OVG GP Clients and OVG properties/initiatives.
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. They offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential venues.
Own and manage a portfolio of parent enterprise accounts.
Serve as the primary strategic advisor and trusted partner for accounts, driving retention and growth.
Coach and mentor a team of Customer Success Managers on account strategy and growth initiatives.
Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. Aspire has served household names and paid out $100M to creators around the world.
Cultivate and nurture relationships with key clients, addressing inquiries and requests effectively.
Develop a deep understanding of client industries to anticipate needs and provide proactive solutions.
Identify opportunities for account expansion and revenue growth within existing client portfolios.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates to share directly with the hiring company.
Lead and scale a team of CSMs focused on product adoption and value delivery.
Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
Build scalable systems and collaborate cross-functionally to enhance the customer journey.
CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.
Act as the main point of contact with both the client and internal team members, and project manage and drive initiatives with both the client and the internal DA team to deliver what matters most to the client.
Disruptive Advertising is a performance marketing agency that drives real value for clients, prioritizing working with purpose-driven brands. They are a fast-growing team of professional digital marketers that has been in business since 2013 with offices in Pleasant Grove, Utah.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Deel is the all-in-one payroll and HR platform for global teams which combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. The team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.