Champion customers: Serve as the primary post-sale partner, building trusted, strategic relationships that deliver measurable impact from onboarding through the life cycle of each study
Enable adoption & outcomes: Lead onboarding and training, monitor account health, and deliver regular business reviews that highlight results, insights, and opportunities
Take Initiative: Take ownership of complex accounts, anticipate challenges, and drive solutions

What Makes You a Strong Fit:

Exceptional communicator: clear, persuasive, and effective with stakeholders at every level
Problem solver: able to structure problems, create actionable strategies, and influence stakeholders
Thrive in a startup environment: adaptable, proactive, and comfortable managing ambiguity

Qualifications:

3-5+ years of progressive client-facing experience in Account Management, Customer Success, or Consulting, leading customer engagements and initiatives
Bachelor's degree in business, life sciences, healthcare, or related field or equivalent work experience
Proven track record managing complex customer accounts and delivering measurable outcomes

Mural Health

Mural Health's mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. They are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Apply for This Position